Community Forum

Customer Service is horrible

New Poster

Customer Service is horrible

How hard is it to talk to a PERSON?  You support line is horrible with all the automation.  Its impossible to do anything other than send you my money ... you make that real easy.

Official Employee

Re: Customer Service is horrible

Hello and Happy Wednesday! I hope you’re having a great start to the week! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! I'm truly sorry to hear about the issues you're having with our support line. It's definitely not the experience we want for you and I'd like to help going forward! To confirm, what service/account issues can I assist you with today? You're also welcome to send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started as well. Thanks again for both your time and interest!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!