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Credit for power/service outage

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Regular Visitor

Credit for power/service outage

Last week, we were hit with severe storms and our power was out for a total of 79 hours. Was wondering how to get a credit on our account for this. 

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Official Employee

Re: Credit for power/service outage

@pewter_moose  Apologies for the power outage and service disruptions. I have applied a credit on your account for 4 days of service. 

 

As a courtesy, I have also credited back any late charges incurred over the past 24 months plus an additional credit for your loyalty.

 

Thanks for your patience and hang in there.

 


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Regular Visitor

Re: Credit for power/service outage

Thank you so much!!