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Credit for outage

New Poster

Credit for outage

Trying to private message an employee about getting credit for the two days without internet but your instructions on how to do it is outdated because there is no PM button anywhere @ComcastJosephB

Official Employee

Re: Credit for outage

Hello, @Femio. We are so sorry to hear you were without internet for two days, I definitely know how frustrating that can be. I'll be happy to review your account for applicable credits.


You are able to send private messages in the forums after creating your first post. I did receive your private message and will be with you shortly.


Please be reminded that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines .


[Edited - spelling]

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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