Hello, @Femio. We are so sorry to hear you were without internet for two days, I definitely know how frustrating that can be. I'll be happy to review your account for applicable credits.
You are able to send private messages in the forums after creating your first post. I did receive your private message and will be with you shortly.
Please be reminded that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines https://comca.st/3ur4Fi2 .
[Edited - spelling]