Change plan

[bear989us]

Due to covid our family funds are depleting.  I want to change my plan to an internet/phone one.  I barely watch any TV on comast and use a bunch of streaming services.  Also need to keep internet for my kid and my business so I can work from home.  

Whenever I try to change plans it just says "We're Sorry"  pretty sure you are not sorry.  Is there anyway to get help changing my plan without having to deal with someone on the phone.  The experience with comcast over the phone is highly aggravating and takes forever!

[baseball32]

Same problem..they let u up the service online but not lower it..so frustrating

[ComcastAmira]

Hello @bear989us, thanks for reaching out to us about this on our Forums page. We appreciate you being a customer with us and I'm sorry to hear about the hardships COVID has caused you. I absolutely understand the need of having a manageable bill, and definitely want to find something that fits you and your family's needs during these troubling times. Can you please send me a Private Message including your first and last name as it appears on the account?

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".