Visitor
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1 Message
Can't change plan online
I have the same issue. I don't want the flex box tv or voice, in fact I never activated it. How can I change my plan to be just internet?
Visitor
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1 Message
I have the same issue. I don't want the flex box tv or voice, in fact I never activated it. How can I change my plan to be just internet?
CC_Tony
Retired Employee
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1.4K Messages
4 years ago
@user_ab8247
Hello! I hope you are having a lovely day! We are constantly adding functionality to our website and services. There are some things that we are still working to release, like managing your base plan.
In the meantime, we can help you right here on the forums, on the phone, and even on social media! Can I get you to go into your Direct Messaging (message icon in the upper-right) and compose a new message to "Xfinity Support" with your name and address? Thank you!
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Rnw101563a
Visitor
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1 Message
4 years ago
I've seen this as a recurring issue the past two years. Why can I not change my plan online? "Please contact us and one of our friendly and knowledgeable representatives can help." I don't WANT to contact a representative. I want to change my plan.
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DrCreepy
New Poster
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7 Messages
4 years ago
They will let you add stuff sure but if you want to drop something? Forget it. They want you to call so they can try and talk you out of it or even sell you other packages. What a scam. They hope you will give up after surfing their site to no avail.
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user_664efe
Visitor
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3 Messages
3 years ago
i agree I was given a option to talk to a real person I was sent to the phillipines Could not understand a word said
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user_664efe
Visitor
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3 Messages
3 years ago
MY BILL IS SO HIGH No one available to change plan I am going to switch to FIOS after 40 years
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user_154496
Visitor
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1 Message
3 years ago
Agree. I wanted to change my plan last night on the phone and the best deal they came up with is more than what I pay now. And I was cutting the phone service.
I just want WIFI and the basic TV. I may go to Verizon as well. Nobody wants to help.
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user_528e76
Visitor
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2 Messages
3 years ago
There is no competitor to change too. Time for a class action lawsuit.
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user_528e76
Visitor
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2 Messages
3 years ago
Time for a class action!
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bear989us
Contributor
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27 Messages
3 years ago
They've been fixing the website functionality for at least the last 5 years minimum. I know I've been trying for that long to get it to work! They have no intention of making it work. It is true though if you want to add services online there is zero problems with functionality. When I've called in the past they tell me it costs more to just have internet than having TV, Phone and Internet together which makes absolutely no sense. All they do is give you plans that cost more than what you already pay to placate you so you just give up. I had seen the rumblings of class action lawsuit online and I'd hop on it in a minute. Some places like mine there is no other option and they know it. I can't even remove services I added online by doing it online. Oh and please let us speak to someone we can at least understand. I'm not subject to broken english on a daily basis and as a vet with hearing loss I can't deal with it, just makes me angry.
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user_2d8dfa
Visitor
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5 Messages
3 years ago
Why can't i see a list of all available options in my area online? 2 hours on the phone with a rep trying to get me to change my phone service is not a viable option. I might upgrade my internet plan if i could see all options available. This is a very shady business practice with no price transparency.
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carscheles
Regular Visitor
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3 Messages
3 years ago
I've been trying to change my plan for years now. I can't do it online and calling gets some fast talking sales agent. This is crazy and should be totally illegal. I've paid thousands of dollars more because I can't drop unused services off of my triple play plan.
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