Skip to main content

    Support

    Offers

U
user_ab8247
1st Reply
1st Like

Visitor

 • 

1 Message

Tuesday, September 14th, 2021 5:23 PM

Closed

Can't change plan online

I have the same issue. I don't want the flex box tv or voice, in fact I never activated it. How can I change my plan to be just internet?

Question

 • 

Updated 

3 years ago

1.1K

11

This conversation is no longer open for comments or replies and is no longer visible to community members.

This post was created from this comment on different post
CC_Tony

Retired Employee

 • 

1.4K Messages

4 years ago

@user_ab8247

 

Hello! I hope you are having a lovely day! We are constantly adding functionality to our website and services. There are some things that we are still working to release, like managing your base plan.

 

In the meantime, we can help you right here on the forums, on the phone, and even on social media! Can I get you to go into your Direct Messaging (message icon in the upper-right) and compose a new message to "Xfinity Support" with your name and address? Thank you!

0

0

Rnw101563a

Visitor

 • 

1 Message

4 years ago

I've seen this as a recurring issue the past two years.  Why can I not change my plan online?  "Please contact us and one of our friendly and knowledgeable representatives can help."  I don't WANT to contact a representative.  I want to change my plan.

1

XfinityJamesC

Official Employee

 • 

2.2K Messages

Greetings, @user_637a96! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with making changes to your services online, but you have definitely come to the right place for assistance.

 

I'm guessing you may have had, either currently or previously, a home phone line as part of your service package. There are 911 and/or privacy restrictions in place for some areas, which will direct you to contact a live agent in order to make changes to your account that involve your phone line. I apologize for the inconvenience this causes, but we can definitely help you make changes to your plan right here, if you are interested.

 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

DrCreepy

New Poster

 • 

7 Messages

4 years ago

They will let you add stuff sure but if you want to drop something? Forget it. They want you to call so they can try and talk you out of it or even sell you other packages. What a scam. They hope you will give up after surfing their site to no avail. 

0

user_664efe

Visitor

 • 

3 Messages

3 years ago

i agree I was given a option to talk to a real person I was sent to the phillipines Could not understand a word said

1

XfinityEmilyB

Official Employee

 • 

2.1K Messages

Welcome to our community forum, @user_664efe! I live on a tight budget and I'm always looking for the best deal available for my service so I'm happy to do the same for you :). We definitely want to keep you as a valuable customer!

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_664efe

Visitor

 • 

3 Messages

3 years ago

MY BILL IS SO HIGH No one available to change plan I am going to switch to FIOS after 40 years 

0

user_154496

Visitor

 • 

1 Message

3 years ago

Agree. I wanted to change my plan last night on the phone and the best deal they came up with is more than what I pay now.  And I was cutting the phone service. 

I just want WIFI and the basic TV. I may go to Verizon as well. Nobody wants to help. 

1

0

XfinityPaula

Official Employee

 • 

1.5K Messages

@user_154496 Hi there, I want to help! I can't promise that I will have anything better that the agent you spoke to, but I would love to check and see what options are available. I know it's difficult when promotions end and service costs increase. I'm a customer as well and deal with the same things each year. Fortunately there are options out there. Before making a jump please give me one more chance to see if there is anything I can do to bring you the best service at the best price. It would only take me a few minutes once I have the account verified. If we can't find a deal that works, I will at least be able to make sure you have your current account specifics so if you need to look for other companies you know what services you want. Send me a direct message with your name and service address and I will help as much as I can. 😀

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_528e76

Visitor

 • 

2 Messages

3 years ago

There is no competitor to change too.  Time for a class action lawsuit.

0

user_528e76

Visitor

 • 

2 Messages

3 years ago

Time for a class action!

0

bear989us

Contributor

 • 

27 Messages

3 years ago

They've been fixing the website functionality for at least the last 5 years minimum. I know I've been trying for that long to get it to work! They have no intention of making it work. It is true though if you want to add services online there is zero problems with functionality. When I've called in the past they tell me it costs more to just have internet than having TV, Phone and Internet together which makes absolutely no sense.  All they do is give you plans that cost more than what you already pay to placate you so you just give up. I had seen the rumblings of class action lawsuit online and I'd hop on it in a minute. Some places like mine there is no other option and they know it.  I can't even remove services I added online by doing it online. Oh and please let us speak to someone we can at least understand. I'm not subject to broken english on a daily basis and as a vet with hearing loss I can't deal with it, just makes me angry.

0

0

user_2d8dfa

Visitor

 • 

5 Messages

3 years ago

Why can't i see a list of all available options in my area online? 2 hours on the phone with a rep trying to get me to change my phone service is not a viable option. I might upgrade my internet plan if i could see all options available. This is a very shady business practice with no price transparency.

0

0

carscheles

Regular Visitor

 • 

3 Messages

3 years ago

I've been trying to change my plan for years now. I can't do it online and calling gets some fast talking sales agent. This is crazy and should be totally illegal. I've paid thousands of dollars more because I can't drop unused services off of my triple play plan.

1

0

CCTimothyA

Problem Solver

 • 

785 Messages

@carscheles Thank you for bring this to our attention. We would love to go over your account with you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

forum icon

New to the Community?

Start Here