Community Forum

Change Plan/View Plan Online

Adunmire
New Poster

Change Plan/View Plan Online

I know this has been asked before, but I can't find an answer that works for me. Why can I not change (or even view) my plan online or on the app? I would like to have access to my plan and the price I pay and the ability to change if I so chose. I do not have a flex plan that others have spoken of. I've been a customer for 7 years. Everytime I do call customer service, I am given a run around and told I have the best price.

Joe555
New Poster

Re: Change Plan/View Plan Online

I would like to know the same.

ComcastJosephW
Official Employee

Re: Change Plan/View Plan Online

Hello and Happy Thursday! I hope you’re having a great week! I also appreciate you taking a moment out of your day to reach out to us on our Business Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, we definitely understand your concerns when it comes being able to view new promotions online while still being an existing customer and we will be sure to pass forward your feedback. Our promotions are constantly updating so the best way to receive a full consultation on new offers, would to message our awesome Digital Care Team here directly for assistance. To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and interest!


I am an Official Comcast Employee.
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Again
Expert

Re: Change Plan/View Plan Online

@ComcastJosephW 

Who are you responding to?  Please use @ tags when there are more than one person posting in a thread.

 

Thanks.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!