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Can't connect to an Agent (LIVE CHAT)

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Can't connect to an Agent (LIVE CHAT)

I have tried to connect to Xfinity Live Chat support the last 4 weekends to go over my bill. Every time I ask to get connected to an agent, I get this message...



"Chat with an agent


No problem. I'll put you in touch with a live agent now.


Unfortunately we encountered some issues and cannot continue your chat with the agent. Please feel free to ask me any other questions here."



Is it possible I am banned from live chat? Anyone else ever experience this?

Official Employee

Re: Can't connect to an Agent (LIVE CHAT)

Hi, @Tina_Cruz! I'm sorry to hear about the issues with connecting to the live chat. We definitely do not ban customers from the live chat feature. I'm happy to look into your billing concerns! Please send me a private message so we can assist. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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