Hi, @SEaves! Thanks for reaching out to us here today. I know how convenient it is to browse the plans online. In some instances, you won't be able to change your plan, or view plan options through My Account, however, we're happy to assist with finding a plan that best fits your needs on our end. Please send us a private message so we can further assist. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side.