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Can’t change or even browse bundles

Regular Visitor

Can’t change or even browse bundles

Every time I try to look at bundles, I get the following message:

“Looks like you'll need some extra help completing your order.
Thanks for getting started! Since Flex is in your plan, the Xfinity Assistant can help complete your order online. Or, you can call 1-800-XFINITY.”

I don’t see how having a Flex means I can’t even look at upgrading services. I’ve seen other people have this problem as well. Can this be fixed?
Official Employee

Re: Can’t change or even browse bundles

Hi, @SEaves! Thanks for reaching out to us here today. I know how convenient it is to browse the plans online. In some instances, you won't be able to change your plan, or view plan options through My Account, however, we're happy to assist with finding a plan that best fits your needs on our end. Please send us a private message so we can further assist. To send a private message, please click my name "ComcastBianca" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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