Ability to change plan online

I'm also now missing channels, I was told that these channels are in "negotiation for renewal". Oddly, from the web site, I'm told I can upgrade, but can't due to my original issue. If I hit the channel number quickly enough without letting the on screen guide identify the channel, I can view the channel, like Discovery. 

Still missing dozens of channels even though I have Premier.

Hi @joechicago! We appreciate you for using the Xfinity Forum to report the issues you're having when trying to change your plan and the issues with the missing channels. I'd be happy to help resolve both of your concerns. As for the missing channel issue, can you confirm whether or not you've tried to run an Account Refresh and/or restarting your cable box? 

For me to assist you with changing your plan, please send a private message with your full name and service address as it appears on your billing statement.

To send a message, click on my name, "ComcastChe," then click send a message.

I am facing the same issue after completing 1 year of promotion period. Now I cannot browse and change the plan by myself. Why do I need to call/chat with customer care for this? And why this issue is not fixed in so many months now.

Not a good experince

Hello, @amit_ncet, I'm sorry about the trouble attempting to change service. We can help with this on the phone when calling 1-800-Xfinity or you can send us a private message so we can work on your subscription. We would be happy to work with you on forums. Just send over your name and service address to get started. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/2YFZOKX

@MikeJeter86 We are available here on forums 24-7 and can assist with making changes to your account along with any other account needs. Please let us know if you need any assistance!

Yeah thats all good....if you even could do that on a weekend. That department has no one working during weekends. Comcast charges way too much for the services rendered.

Same here, I have the "top package" a package so good they can't offer it to anywhere else at this price (same old used car dealership line). I have EVERY channel Xfinity offers, have had the same package for almost 5 years. Now I can't watch HBO or Western Classics and starting Monday, Cartoon Network for my kids is going away?

You guys RAPE me for over $267/month and you want more money for channels I already pay you for? You didn't give me any credits when you took channels away from me, in fact there was a $10 INCREASE. Instead you want me to give you MORE money, that's exactly what HBO and the Western Channel tell me, call us and let us gough you some more (even though we're listed on your current channel lineup).