I am not able to change my plan online - I've never had this ability, I've always had to contact someone either via chat or telephone.
Here's what happens. While logged into my account, I select Change Plan, I am ultimately redirected here:
Does anyone know why this happens? It's quite annoying not able to upgrade equiptment or self manage my account.
I'm also now missing channels, I was told that these channels are in "negotiation for renewal". Oddly, from the web site, I'm told I can upgrade, but can't due to my original issue. If I hit the channel number quickly enough without letting the on screen guide identify the channel, I can view the channel, like Discovery.