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Ability to change plan online

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Frequent Visitor

Ability to change plan online

Hello,

I am not able to change my plan online - I've never had this ability, I've always had to contact someone either via chat or telephone. 

 

Here's what happens. While logged into my account, I select Change Plan, I am ultimately redirected here:

 

https://www.xfinity.com/error/buy/sorry?errorCode=plan-contact-us

 

Does anyone know why this happens? It's quite annoying not able to upgrade equiptment or self manage my account.

 

Thanks!

 

Joe

 

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Frequent Visitor

Re: Ability to change plan online

I'm also now missing channels, I was told that these channels are in "negotiation for renewal". Oddly, from the web site, I'm told I can upgrade, but can't due to my original issue. If I hit the channel number quickly enough without letting the on screen guide identify the channel, I can view the channel, like Discovery. 

 

 

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Frequent Visitor

Re: Ability to change plan online

Still missing dozens of channels even though I have Premier.