Ability to change plan online

[joechicago]

Hello,

I am not able to change my plan online - I've never had this ability, I've always had to contact someone either via chat or telephone. 

Here's what happens. While logged into my account, I select Change Plan, I am ultimately redirected here:

https://www.xfinity.com/error/buy/sorry?errorCode=plan-contact-us

Does anyone know why this happens? It's quite annoying not able to upgrade equiptment or self manage my account.

Thanks!

Joe

[joechicago]

I'm also now missing channels, I was told that these channels are in "negotiation for renewal". Oddly, from the web site, I'm told I can upgrade, but can't due to my original issue. If I hit the channel number quickly enough without letting the on screen guide identify the channel, I can view the channel, like Discovery. 

[joechicago]

Still missing dozens of channels even though I have Premier.