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About joechicago
since
08-04-2009
08-04-2018
joechicago
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08-04-2018
07:12 PM
I think things have been resolved. Today is really the first "warm" day since the repair. It's 90 again today. My signal on the modem ranges from 3 to -.300 downstream and 47 to 51 upstream. The biggest part is, it stays connected and works. TV also appears to be working today as well.
Tomorrow will be another test, just a few degrees warmer than today, maybe a bit more sun. It was usually the sun that overheated the drop amp.
Thanks for the followup.
Joe
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07-16-2018
06:23 AM
Update.
An actual line tech appeared on Friday. He made some changes on both the pole before me as well as to the pole side box I am hooked into.
Here are the new results. Big difference.
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07-13-2018
04:24 PM
Out again.
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07-10-2018
07:20 PM
@ComcastChe The recommendation again today was to send a tech out. It wasn't hot enough today to drop services. This will be visit number 9 tomorrow.
Nobody appears to care.
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07-09-2018
05:12 PM
@ComcastChe
But it sure is down again today.
Joe
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07-08-2018
05:05 PM
3 days later. No improvement
Edit: apparently this one is a widespread outage, again. Outage map shows 521 affected in my area. This too, is a very common occurrence.
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07-05-2018
01:31 PM
I've eliminated my splitter to try keeping my internet up while I work for the day.
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07-05-2018
01:09 PM
@ComcastChe
Visit done. Need to get a line tech out here.
He mentioned something about the signal being "too high" and that there's a drop amp they'll need to turn down so it doesn't overheat. Doesn't make lots of sense (except for the overheat part). My upstream will be 49-50 in the early AM then go to 52+. That doesn't seem like something needs to be turned down on signal delivery but that my modem can't push a signal back for some reason. The downstreams stay in the -7 to 0 range lately.
Joe
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07-04-2018
08:30 PM
@tlust302 How was your service today? Would you call it fixed?
Joe
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07-04-2018
08:29 PM
No thanks. There's no point. A reboot doesn't fix anything. Because of the loss of signal, it reboots itself. It rebooted about 14 times today.I track the status via another site that monitors for up/down status.
BTW, I should add, I have 25 years in the IT industry. I can take and read my own packet captures.
We'll see tomorrow how this turns out - I've also noticed that my speed is being listed as "up to 250". I see a bit over 175 with the DPC3941.
Thanks,
Joe
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07-03-2018
11:11 PM
About 10 PM here. Maybe 80 outside.
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07-03-2018
06:27 PM
Thanks Nerdburg.
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07-03-2018
06:22 PM
I know.
I'll give you a snapshot overnight when it comes back online. Here's a quick view of what things look like when trouble started.
TV is up/ down, cycling. Internet, the modem just keeps cycling itself.
Joe
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07-03-2018
05:36 PM
That's right. This has been ongoing now for 3+ months. No resolution. I've had at least 7 tech visits, some of them have taken the signal at the pole and determined that the signal is bad there - they have a "pole tech" come in 48-72 hours. Sometimes get a call/ follow up from that visit, sometimes not. One did tell me he replaced some hardware, things were marginally better for a short period of time... because the temperature cooled off again for a few weeks.
What I notice today is, when the connection began to drop, the downstream signals went more negative, the upstream approached (from the ~48-50) 52-54.
And yes, it is a thing, quite common:
https://www.google.com/search?newwindow=1&ei=DOk7W-PpGOuijwSs8KuwBQ&q=cable+internet+drops+when+hot&oq=cable+internet+drops+when+hot&gs_l=psy-ab.3...647190.655430.0.655551.29.22.0.0.0.0.368.2695.0j6j5j1.12.0....0...1.1.64.psy-ab..17.10.2285...0j35i39k1j0i20i264k1j0i67k1j0i131i67k1j0i22i30k1j33i22i29i30k1.0.5Aib7emMQGw
Does anyone have any input? Suggestions? I'm at my last rope on this. If they can't fix it I'll just tell them they can't competently deliver service and to stop all my services.
Thanks,
Joe
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