Community Forum

Ability to change plan online

Frequent Visitor

Ability to change plan online

Hello,

I am not able to change my plan online - I've never had this ability, I've always had to contact someone either via chat or telephone. 

 

Here's what happens. While logged into my account, I select Change Plan, I am ultimately redirected here:

 

https://www.xfinity.com/error/buy/sorry?errorCode=plan-contact-us

 

Does anyone know why this happens? It's quite annoying not able to upgrade equiptment or self manage my account.

 

Thanks!

 

Joe

 

Frequent Visitor

Re: Ability to change plan online

I'm also now missing channels, I was told that these channels are in "negotiation for renewal". Oddly, from the web site, I'm told I can upgrade, but can't due to my original issue. If I hit the channel number quickly enough without letting the on screen guide identify the channel, I can view the channel, like Discovery. 

 

 

Frequent Visitor

Re: Ability to change plan online

Still missing dozens of channels even though I have Premier.

Official Employee

Re: Ability to change plan online

Hi @joechicago! We appreciate you for using the Xfinity Forum to report the issues you're having when trying to change your plan and the issues with the missing channels. I'd be happy to help resolve both of your concerns. As for the missing channel issue, can you confirm whether or not you've tried to run an Account Refresh and/or restarting your cable box

For me to assist you with changing your plan, please send a private message with your full name and service address as it appears on your billing statement.

 

To send a message, click on my name, "ComcastChe," then click send a message.


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