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1 month NO SERVICE

Jcrewsx6
New Poster

1 month NO SERVICE

Been dealing with customer “care”. Nobody knows what’s going on there. Been on the phone 20 or so times. Everyone wants to “troubleshoot “. Had 5 techs to my home, 5 cancelled (not by me), 3 no shows.
Just got a message that the cable at my home needs to be buried. Been by since April. No service for a month. Have all documentation.
Jcrewsx6
New Poster

Re: 1 month NO SERVICE

Cable has been buried since April.
ComcastJeniece
Official Employee

Re: 1 month NO SERVICE

Hey there, Jcrewsx6, I definitely apologize for the issues you have had with getting your services up and running and the customer experience. We definitely want to get your service issues resolved so you can enjoy all of the amazing features we have to offer. I would like to take a look at your account details. Can you please send a Private Message so I can pull up your account with your full name and your full address? 

 

To send a private message, please click my name "ComcastJeniece" then select "Send a Message" on the right side. 


I am an Official Comcast Employee.
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