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unable to see channels I have.

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unable to see channels I have.

I'm unable to see the specifics of my channel package online. It keeps redirecting me to contact xfinity instead. Why am I unable to add or remove channels or packages online without assistance?
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New Poster

Re: unable to see channels I have.

I installed new cable box and programmed remote. I hardly have any channels what's up?
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New Poster

Re: unable to see channels I have.

I installed new cable box and programmed new remote. I have a few channels but far less than before why?
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New Poster

Re: unable to see channels I have.

me either

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New Poster

Re: unable to see channels I have.

I am having the same issue on my new box. even had a techcome here take the box I had and set up a new one, but stillhaving the same problems. 4/1/2020-may to date 2020.

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New Poster

Re: unable to see channels I have.

me too!