Help, I feel like a dog chasing its tail. I have talked to 3 different support people and got 3 different answers. The problem is I cannot receive the Marquee channel 202 on my TV’s with the small adapter boxes. I can receive it on the TV hooked to the main cable box. All 3 TV’s are hooked up the same. A coaxial cable from the box to a VCR and from the VCR to the TV with a coaxial cable. Person 1 said I needed 2 newer adapter boxes. Got them Serial No.’sPAPW01299068 and PAPW00988333 and no change. Did the person in the Xfinity store give me the correct boxes to receive channel 202 ? Person 2said a needed to convert to HD and get a new main box, but I am getting202 on the box I have (Model MCSS9063 Ser. MA1945EH1196). Person 3 said my problem was that I am using coaxial cable and not HDMI connectors. I cannot use HDMI cables and as I stated earlier the main box gets 202 with coaxial cable. I am old and not technically savvy so please make your answer simple, all I want to do is watch the Cubs on my other TV’s not connected to the main box. Maybe I need a tech to come to my home and make it work. Thank you.
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I have a simple SD DTA adapter, and I do get Marquee on it (the SD channel 84, of course.)
Try unplugging the box for a few seconds, plug it back in, then give it a few minutes to reboot and repopulate itself. I've had occasional issues where it doesn't always update it's channel map automatically.
Sorry if you already know this, but I believe you can switch out an SD DTA for a HD DTA at no extra charge. At least that was my experience a couple of years ago. Things might have changed....
The SD box is on a bedroom TV. It's small, and rather far from the bed, too. Plus, that TV only has a single HDMI port and I have Roku connected to it. I don't want to deal with an HDMI switch or HDMI-to-Component converter.
Got Boxes DC60XU which are HD Digital Transport Adampters, installed them
and had them activated. No Change, still no Marquee, back to the drawing board.