maxbyrd1's profile

New Poster

 • 

1 Message

Saturday, December 14th, 2019 6:00 PM

Closed

black bands on screen

Since this Friday all of my 500 series channels (Showtime, HBO, EPIX, Starz, etc.) now appear with black bands on all four sides of the screen.  This makes the picture smaller and narrower.  Comcast service has been no help.  Any idea how to get back to full screen?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Gold Problem Solver

 • 

8K Messages

6 years ago

How do you watch? Those channels are probably SD, but the video they send is letterboxed. You may need to use the ZOOM mode on your TV's remote to zoom them up. I have an older legacy box, and it's set so that SD channels are sent as SD, so the TV will zoom them, but not regular HD.

forum icon

New to the Community?

Start Here