Community Forum

Xfinity TV apps

Highlighted
New Poster

Xfinity TV apps

Good morning,

 

When I bring up the Tubi app on my TV, the app starts and then freezes up at the point where it usually shows the next episode of the program.  I was able to start Tubi from my Sony TV and it works. What can be done to fix my Infinity Tubi app?

 

Thanks,  Ron

Highlighted
Regular Visitor

Re: Xfinity TV apps

I am having the exact same problem with tubi. Comcast Customer support from xfinity is unavailable during the corona virus crisis. I tried all the usual things comcast/xfinity customer service does whenever a problem occurs (reset the modem, reset the box, check the internet connection, etc.). All my other xfinity internet apps work fine (YouTube, Xumo, etc.). I also tried the various websites that offer help for tubi but nothing works. Have you had any luck?

Highlighted
Contributor

Re: Xfinity TV apps

Same problem.  Reported to both Comcast tech support and Tubi.  Both acknowledge the issue and say they're working on it.

Highlighted
Official Employee

Re: Xfinity TV apps

Hi all. Sorry to hear about the trouble. I wanted to follow up on this. How are things going with the app since you all posted? Has there been progress or improvements?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Contributor

Re: Xfinity TV apps

Problem solved for me by swapping my early version X1 box (PX001) for a newer model.