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We've added EPIX to your lineup.... Deceitful....

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Frequent Visitor

We've added EPIX to your lineup.... Deceitful....

So I got an email with the body saying;

 

New. Binge-worthy.
No commercials.

 

Get four blockbuster channels with EPIX,
now part of your Xfinity package

 

With original series like Godfather of Harlem, Get Shorty,
Pennyworth
and NFL: The Grind—plus thousands of hit
Hollywood movies and a vast catalog of On Demand
titles—you’ll keep coming back for more.

 

 

 

 

Just say “EPIX”

 

============================================

So I say EPIX into the remote only to be told I need a subscription. I waited a few days same thing.

 

So I contacted support via online chat and I was told this email is not true its NOT part of my lineup and they could add it for $5.99.

 

Is it me?? Or doesn't that email make it sound like its part of my PACKAGE and I can start watching buy saying EPYX?

 

2nd time in two weeks Comcast has not been truthful to me. I'm losing my patience.

 

- Derric

 

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Frequent Visitor

Re: We've added EPIX to your lineup.... Deceitful....

? I got the same email. EPIX has been added to your package. When I tried to get it in, I got the message that I had to subscribe (pay more) I called Xfinity to ask what was wrong. There was so much feedback when I spoke to the agent I could not communicate, I had to have her call me back. There was stull very annoying feedback but at least I could understand. NO, EPIX was not REALLY added to my package. Thanks for nothing  for misleading me and wasting my time.

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New Poster

Re: We've added EPIX to your lineup.... Deceitful....

Same here. Title of email was "We've added EPIX to your lineup", and the email says "Get four blockbuster channels with EPIX, now part of your Xfinity package".  When I contacted their chat I was told I could add it for $5.99 a month. When I asked what packages it WAS part of , I was told NONE, but it could added it for $5.99 a month. Very confusing and misleading. 

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Regular Contributor

Re: We've added EPIX to your lineup.... Deceitful....

How about FALSE ADVERTISING? 

I bet Comcast doesn't cover that in their lopsided contract.