TBN 11/1063 not working, just shows 3 horizontal dots, Atlanta

[ceejaay1]

I wanted to watch some new series on the TBN channel (christian programming).

11 autotunes to 1063 but it just spins 3 dots there, rebooted main box, still does it.

Also unsure if 11 would work as there is no option on my x1 box to not autotune to HD in prefs/general.

Can this be fixed? I can load their app on Apple tv, etc, but would rather be able to watch it as a normal channel on x1.

Ideas?

chris

[CCAndrew]

To turn it off
https://www.xfinity.com/support/articles/x1-auto-tune-to-hd-channels

It’s not called Autotune but Best Resolution

[caph12]

I cannot get TBN to show on screen today on either channel 11 or the HD channel 1063. (Atlanta area) I even called and spoke with a Comcast agent. After doing a refresh, I still just get a black screen on channel 11 (no error code on screen) and a “color test pattern” (lines of color rectangles) on the HD channel 1063. The Comcast agent didn’t know what is going on with that channel, and had no notifications that Comcast was no longer airing it, or that it had changed to another number or another package. (All of my other channels work fine, by the way. No TBN on all 3 of my cable tv boxes.) What is going on?

[Jobfam]

I am not getting tbn anymore on my Comcast either. I do think it has to do with the rescan that was supposed to happen. Tbn had been putting up messages about this rescan for weeks. It said that if you have cable, not to worry that the cable company would do the rescan. Apparently Xfinity/Comcast dropped the ball. I'm going to make a few calls tomorrow.

[LAC3]

I also saw all of the info scrolling on TBN and it said the cable company would take care of it. I’ve spent days on this matter- I know they are aware because the technician sent to my house got an email about it yesterday. It was supposed to work by today. If I had any phone numbers where people answer I’d call.

[caph12]

As of 9/14/2019 Sat. morning, TBN is now working for me again in the Atlanta area. Check your channel it should be on to see if Comcast fixed it for you.

[caph12]

As of Sat. morning (9/14/2019) TBN is working like it should be in the Atlanta area. Check the channel TBN should be on to see if it is now working for you.