Have Premier and the same issue with Starz, HBO and Showtime, Try to get a movie and they say nope...need to subscribe but we already do. We have had Premier for years and have never made a late payment. Seems like fraud to sell one specific package and accept the money but deny the service. Possible class action suit? Anybody get a rate reduction for this?
I have the Super Triple Play which did include HBO, Showtime and Starz. Exactly one day before the season five premier of Outlander, I got the subscription required message. I called billing and had a serious discussion. By the time I hung up I had Starz for free until May 12th. After that I'll pay $8.99 if I decide to keep it. That happened in February. After reading this month's bill I learned that I'm now being charged $10 for rental of my home security touchscreen. Don't get me wrong! Xfinity helped us tremendously when my email was hacked but an email reminder that our services are about to change would be great. Searching thru the channel posts I read that a family had their tv service shut when they were unable to pay their bill due to job loss from the Covid 19 pandemic. After paying their bill their programming was downgraded. Seriously Comcast children are stuck at home. Have a heart for heavens sake. Life is nuts for lots of us. I count myself grateful as I'm retired but the middle class who was carrying this economy en mass is jobless right now. Sorry, I went off topic.