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Starz replaced with Epix

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Frequent Visitor

Starz replaced with Epix

Suddenly, I only have Starz original and HD. All the other Starz channels are replaced by Epix. I Asked Comcast and they only apologize and throw $20 at me. I cannot understand how I cannot change my contract but Comcast can at the drop of a hat.  Does not  a breach of contract cause a void to the contract?

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Expert

Re: Starz replaced with Epix


@redsassyrn wrote:

Suddenly, I only have Starz original and HD. All the other Starz channels are replaced by Epix. I Asked Comcast and they only apologize and throw $20 at me. I cannot understand how I cannot change my contract but Comcast can at the drop of a hat.  Does not  a breach of contract cause a void to the contract?


Comcast didn't breach their contract with you, especially since at this time Comcast doesn't have an agreement with Starz.

 

4. CHANGES TO SERVICES

Subject to applicable law, we have the right to change our Service(s), Xfinity Equipment, rates and charges, at any time with or without notice to you. We also may rearrange, delete, add to, or otherwise change programming or features or offerings contained in the Service(s), including, but not limited to, content, functionality, hours of availability, equipment requirements, speed, and upstream and downstream rate limitations. We may deliver any notice concerning changes to the Service(s) and our relationship with you, including notice of any change to this Agreement, in any one or more of the following ways, as determined in our sole discretion: (1) by posting it on www.xfinity.com or any other website about which you have been notified; (2) by mail or hand delivery to your Premises; (3) by e-mail to the e-mail address for your account in our records; or (4) by including the information on or with your bill for Service(s).

https://www.xfinity.com/Corporate/Customers/Policies/SubscriberAgreement


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Frequent Visitor

Re: Starz replaced with Epix

wow! Sorry to ask the question. More empathy and less attitude goes a long way. I understand the contract , just not the business ethics with a loyal customer. Thank you for your insight.

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Contributor

Re: Starz replaced with Epix

Read your bill. They gave plenty notice. 

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Regular Visitor

Re: Starz replaced with Epix

I can understand a coupke changes a year, but were up to 20 plus channels. Plus the added headache of no NBA and NHL here in Colorado cause of the Altitude TV dispute. These changes have bordered on abuse of the contract. 

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Frequent Visitor

Re: Starz replaced with Epix

<Edited> viewing time with multiple "promos" for other tv shows and even theater moves, as well as the tireless commercials.  And, they think they are being smug by running commercials all at the same time to orevent channel surfing.   I, for one, am going to check out an alternative to Comcast, since they do not value my viewership.

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Contributor

Re: Starz replaced with Epix

Reno, I have never read any notice on any of my bills of these recent changes to any channels especially Starz & Starz/Encore.  Until I came to this forum in the last month, was the first I heard of the upcoming changes! There was no notice scrolling on any of the channels until 12/10/2019 when a number of the channels were eliminated from my cable package! Don't tell people that they were given plenty of notice when you don't know what is on their bills or screens.   

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New Poster

Re: Starz replaced with Epix

Hi, they definitely did a poor job of notifying people. I do electronic billing and unfortunately, I don't look at the invoices. I just pay.  Well I went back through the invoices from Sept. to current and it was on the Oct invoice. And ususally, they flash something on the screen to let you know, but there was nothing.      

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Contributor

Re: Starz replaced with Epix

Laurie3101

dont know what to tell you. It was on my bill. It was on your bill. Look in either October or November. 
please don't apologize when you see it. I've already forgiven you. 

 

merry Christmas to you and yours.  

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Contributor

Re: Starz replaced with Epix

Reno, It was Not on any of my bills! I went back several months to see if it was anywhere on my bills and nothing was there. I use to remember Comcast use to put the channel changes right under where the amount due is but there is nothing there. I looked through the whole bills even the fine print and nothing at all was said about these changes! No notice for me at all!    

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Frequent Visitor

Re: Starz replaced with Epix

What's with the editing, you pretty much trashed my message by omitting part of it?  Smacks of censorship, I said nothing offensive, just stated a factual opinion.

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Gold Problem Solver

Re: Starz replaced with Epix

Hi All, 

 

We reached an agreement to continue offering the main Starz channel, as well as StarzEncore, StarzEncore Action, StarzEncore Black, StarzEncore Westerns and associated Starz and StarzEncore On Demand content. We’re also keeping Starz in TV packages. However, we’ll continue to re-evaluate and may remove Starz from some packages later.  


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Re: Starz replaced with Epix

It appears you are associated with Programming, can you please explain why we get an absurd amount of programming promotionals for other programs, movies, etc. along with the commercials?  Some "promos" are not even for the channel we are watching.  In doing so, you must be cutting out scenes from whatever we are watching in order to keep within the time frame alloted, robbing us of viewing time   In essence, we viewers ar not getting our money's worth., and if the trend continues, our programming will b diminished to about half of what it should be.  Is this a revenue enhancement, which I don't see how, when the "promos" are mostly already on Xfinity?

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Regular Contributor

Re: Starz replaced with Epix


@CCKenF wrote:

Hi All, 

 

We reached an agreement to continue offering the main Starz channel, as well as StarzEncore, StarzEncore Action, StarzEncore Black, StarzEncore Westerns and associated Starz and StarzEncore On Demand content. We’re also keeping Starz in TV packages. However, we’ll continue to re-evaluate and may remove Starz from some packages later.  


Thank you for the update. I really like Outlander and would have missed it. At this time I have every single service Xfinity offers, tv, cable, phone, home security and mobile. I'm a loyal customer pay a large amount each month. That's called loyalty and I do expect it in return. 

Linda
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Official Employee

Re: Starz replaced with Epix

Thank you everyone for your input. While we do provide content/programming, that doesn't necessarily mean we have control over what is aired on any given network or program. That is going to be up to the network provider, the party that actually owns the network. Hopefully that helps provide a little more clarity. 


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Frequent Visitor

Re: Starz replaced with Epix

Doesn't really clarify, why would one network/channel run a "promo" for another network/channel, or for a theater movie?  The "promos" arppear to be outnumbering the commercials, which we always thought paid for the programming we watch.  All of those "promos" are cutting into the actual program time, so we are getting less view time for our money.

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Valued Contributor

Re: Starz replaced with Epix


@wysiwyg41 wrote:

Doesn't really clarify, why would one network/channel run a "promo" for another network/channel, or for a theater movie?  The "promos" arppear to be outnumbering the commercials, which we always thought paid for the programming we watch.  All of those "promos" are cutting into the actual program time, so we are getting less view time for our money.


It could be:

 

1. Cross-promotion between two networks owned by the same company;

2. Commercials inserted by the local Comcast provider, similar to national broadcast networks allowing local affiliates a few minutes each hour to run local commercials.

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Contributor

Re: Starz replaced with Epix

I am sorry but Epix is a sorry replacement for the other Starz/Encore channels. I have tried to watch them and the movies and shows are just terrible. It would be nice to have the option to keep the channels we had and if not, a reduction in the bill. Yes, I know that will not happen. This is just pathetic to continue to tell your customers that what channels are replacing old ones are comparable to what channels we use to have.  This just pushes more people to drop cable. 

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Frequent Visitor

Re: Starz replaced with Epix

I wasn't referring to "local" commercials, they are the typical tiresome ones we always get for anything from autos to dog food.  What I want to know is, why are we getting these unnecessary, intrusive "promos" squeezed in with the commercials, irrelevant to what we are watching, which, as I have stated, obviously cuts into our view time?  If I find out that Dish doesn't do that, bye-bye Comcast.

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Valued Contributor

Re: Starz replaced with Epix


@wysiwyg41 wrote:

I wasn't referring to "local" commercials, they are the typical tiresome ones we always get for anything from autos to dog food.  What I want to know is, why are we getting these unnecessary, intrusive "promos" squeezed in with the commercials, irrelevant to what we are watching, which, as I have stated, obviously cuts into our view time?  If I find out that Dish doesn't do that, bye-bye Comcast.


Are you saying that the commercials go beyond the time set up by the network for them, and you miss the part of the show that has been running while the extra commercials are played?

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Frequent Visitor

Re: Starz replaced with Epix

No, what I am saying is that with all the extra program/movie promotions unrelated to what I am watching, are run in addition to the commercials, we viewers are getting robbed of viewing time, since, in the past, all we got were commercials.  I could be wrong, but in my opinion, if we get both commercials and "promos", wouldn't they have to cut some scenes out of what we are viewing in order to stay within the viewing time slot?  If I am watching American Pickers, why do I need to see a "promo" for the Alaskan Bush People or Joaquin Phoenix's latest movie in the theaters, along with the usual tiresome commercials?

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Valued Contributor

Re: Starz replaced with Epix


@wysiwyg41 wrote:

Doesn't really clarify, why would one network/channel run a "promo" for another network/channel, or for a theater movie?  The "promos" arppear to be outnumbering the commercials, which we always thought paid for the programming we watch.  All of those "promos" are cutting into the actual program time, so we are getting less view time for our money.


Have you actually seen a number of cases where one of these promos was followed by the show being "joined in progress" (i.e. where it was clear that the promo was played over the show itself)?


Pretty much every cable network I know of allows time in each commercial break for the local cable companies to show their own commercials - either promos for itself, or local companies. Why do you think cable companies pay the cable stations to air them, rather than the other way around? Okay, there's the occasional glitch where a show will be interrupted by a local commercial, but that's an exception rather than the rule.

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Regular Contributor

Re: Starz replaced with Epix

I, my ownslf, have actually been around long enough to remember when cable TV had few commercials. Many programs were commercial free. Cable companies promoted the fact that you could watch programs instead of commercials.

 

Nowadays there are so many commercials, it gets harder and harder to enjoy watching TV. Replace the word "commercial" with "irritant". Does anybody at all give a dang about TV commercials?

 

Same with the Internet. Almost every web page you go to has goo-gobs of ads, popups and other garbage. Not to mention, loading your computer up with a bunch of tracking cookies to spy on your every move on the Internet.


just an old, dried-up crusty dude!
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New Poster

Re: Starz replaced with Epix

Hi.. over 40 years with this cable company 1978//

I have signature package triple play..

comcast should compensate .. package cost me over $200.. month

comcast!!! you pay the extra money.. leave my bill as is..

YOU TAKE THE LOSS ..YOU SAY THAT IT IS NOT MUCH MONEY?  

THEN YOU PAY!!!!I WILL BE TALKING TO  COMCAST YOMORROW MORNING AT 9:30 AM

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Frequent Visitor

Re: Starz replaced with Epix

Amen, bro', I think today the commercials and promos consume more view time than the program or movie.

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Frequent Visitor

Re: Starz replaced with Epix

The message dated 1/2/2020 said an agreement was reached with Starz, i saw a notice that said Starz would be ending 2/11/2020. This is from the email I got from Xfinity.

"We also wanted to remind you that beginning February 11, 2020, Starz will no longer be included with your package. If you'd like to keep Starz, you can do so at a special rate of $5 per month for the next 6 months and then $8.99 per month after that. Beginning February 11, you can order Starz through the Starz channel on your Xfinity TV box, or by calling 1-800-xfinity. Please note that this special $5 per month offer is only available through February 28. "

We watch Starz westerns alot and since it is 2/18/2020 and we are still watching it I guess we are going to keep it? Is that correct? Thanks, Wayne

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Frequent Visitor

Re: Starz replaced with Epix

Typical Comcast response.  <Edited>  What turnip truck do you think most of your customers fell off of?

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Frequent Visitor

Re: Starz replaced with Epix

We continue to lose channels and entire networks.  Sure some can be added for an addtional fee.  I'm already paying over $220/month.  I feel you have done me a disservice with the loss of MGM, TCM, Cinemax and now Starz.  Notice of changes is not highlighted on the bill and sometimes there is too much fine print to read.

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Contributor

Re: Starz replaced with Epix

Looking at a lot of the movies in Epix, especially in the Sci-Fi section, they are all available until 2021, and 2022. How many people watch the same movie for years and years? I also have to laugh at the HD black and white movies from the 50s which are better seen in standard def. What type of comparison is STARZ to Epix?

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Regular Contributor

Re: Starz replaced with Epix

Seriously, I have a few movies I can watch every weekend. War of the Worlds. Close encounters of the third kind. The day after tomorrow. Probably all on hbo.

Linda
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New Poster

Re: Starz replaced with Epix

The question is not necessarily of legality.  But in the devaluation of the product/services provided.  On one hand we are paying a fee for a service to include specific channels.  The channels are removed and we are still having to pay the same rate, actually more if we want to maintain the same level of service.

 

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Regular Visitor

Re: Starz replaced with Epix

Put my name in the hat for those that are angry with Comcast for their decission to eliminate Starz. First it was Cinemax now Starz. We signed a very expensive contract to have all the inclusive premium channels package. The one channel that was a must have, Starz, was needed in order to watch, Outlander.  So now its available as a monthly subscrition? Really? we are paying a redicuous fee already. If anything, Comcast should reimburse us a monthly fee, not the consulation prize, Epix. Last I checked, Outlander is not offered on Epix.  I understand why thousands have dropped Comcast.

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Frequent Visitor

Re: Starz replaced with Epix

I keep getting less but paying more.  Kinda like grocery shopping these days. I made the mistake of counting commercials the other day.  Nine!

I remember when there were few to none except for network channels.

Comcast appears to be lacking compassion for their subscribers.  Replace 17 Starz channels with four Epix channels? Also the one that was added after Cinemax bit the dirt does not have many "watch it now" options.  The Rent or Buy option On Demand is like a slap in the face too.

Yep, another grumpy old man I am!

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Regular Contributor

Re: Starz replaced with Epix

hey grumpy old man, i'm with you. Might as well just grin 'n bear it.


just an old, dried-up crusty dude!
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New Poster

Re: Starz replaced with Epix

I ordered my package in late December and STARZ was included in part of my package. So, obvioulsy, my October and November bill did not reflect this. I should have been told the channel would likely be removed before I agreed to get locked into a contract for a year.

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New Poster

Re: Starz replaced with Epix

This is apparently no longer true.

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New Poster

Re: Starz replaced with Epix

I would sooner pay HULU or Amazon Prime the extra money for their STARZ subscription then give Xfinity one more penny. There customer service is an utter disgrace!

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Contributor

Re: Starz replaced with Epix

I was going to go the Amazon Prime route for Starz which by the way offers the linear other Starz channels as a stream but my promotional rate offered by Amazon to add their Starz channel expires next week and it's cheaper to keep the $5 on Xfinity for now... There is some other interesting programming coming on Starz as well so we'll see how long I'll keep it this way.. 

 

I looked into switching but my Quad Play Deal is still a better deal for now with everything I have..  As my discount nears to expire, I will evaluate..   At least we still have sports channels... Other services have lost access to their local sports affilates... 

 

As a sports fan, you have to keep your cable since Apps provided have blackouts..