Community Forum

Starz no longer in package.

New Poster

Starz no longer in package.

As a fairly new customer, I’m a bit peaved a premium channel (Starz) was offered a month ago when I signed up for service and will be gone after 33 days. Oh, but I can buy it á la carte for $12.99/mo when it was included when I signed up. And yes, you added Epix to the package. But what if the shows I like are on Starz and I picked my package to include these channels. Now I would have to pay an extra fee? I feel like I’ve been duped at the start of my 2 year “relationship” with Comcast. Not a great way to start a customer relationship. I will look for opportunities to get Starz content without Comcast.

Thanks for nothing.
Contributor

Re: Starz no longer in package.

Hi, I am a bit leery about making any comment on this topic as it seems every post I make the thread gets locked but here goes. I have fully stated about the issue of this and similar issues I only speak about the fairness or lack of in dealing with a contracted package with a time. Comcast and any company out there is free to do whatever they want within the business plan they follow but as a longtime customer I believe that this could be handled differently. I will also be looking for an alternative to where I "replace" Starz as well as Cinemax which also I lost in the last few months. Hopefully this post is within the guidelines and doesn't violate any of the rules because I am just trying to address fellow customer issues.

Frequent Visitor

Re: Starz no longer in package.

The least comcast could have done was to inform customers that starz was being removed, now I can't watch the season ending of Power.  Comcast needs to change their tactics as to how they treat good paying customers.   This company is all about the money, nothing more.

New Poster

Re: Starz no longer in package.

I am getting really ANGRY at Comcast for the sudden deletions of several of my favorite channels from the premium package that I've been on for years.  Lately, it was TCM (Turner Classic Movies) which I watched all the time and now it is Starz which ends just 5 days before season 5 of Outlander.  I am looking into other options for my internet/TV/phone service as the cost of using Comcast is exceeding my budget as a retired person.  I have been a Comcast user for over 30 years.  How much money are you going to be making when I go somewhere else?

Contributor

Re: Starz no longer in package.

Yes, they've done it again.  I don't know how many times they've removed channels from my package, because Comcast is so lousy at communicating with customers.   Now STARZ is gone too, like TCM, Cinemax, and various other channels I used to enjoy.

 

Of course, I am welcome to purchase these channels again for a nominal fee (right?).

 

Read this comment quickly, as a retired Comcast employee will delete it soon.

Contributor

Re: Starz no longer in package.

Hi, as I have posted in other threads that have been "locked" my only issue is fairness but that being said my Mother in Law lives with my wife and I and she has dementia and Comcast is making it very hard to "entertain" her with the constant changes in programming. I also had a "contract" and have been a customer for a long time and when I was in business if I did this I would have had a riot on my hands. Businesses are always going to look to the bottom line but again they sometimes (always) forget that without customers what are they anybody remember all of the "mass merchants" that have closed and the ones struggling now who might not last they almost always fell into that trap poor custmer service or lack of product (programming) Read this and understand that it is my opinion only but I think this whole situation was and is being handled wrong but nobody will ever see this that will change anything this is for us "whiners" as they see us not for Executives of Comcast. Mostly because there is no way to actually contact them, I have tried.

Frequent Visitor

Re: Starz no longer in package.

I would drop this company in a heartbeat but there is nothing else around but satellite,  comcast owns it all, what we need is some competition.  

New Poster

Re: Starz no longer in package.

Absolutely!  The more Comcast messes with their customer base the smaller it is going to be which in turn will cause further increases in their charges.  If they would be more competitive and took into account better customer relations/support the more customers they would get which would increase their profits.  I guess that thought is too logical for the executives to understand.

New Poster

Re: Starz no longer in package.

Look, as a long time customer of 20 years,  I know that the only way to communicate with Comcast is through their pocket book.  I have a two year agreement that expires in August.  Anticipating that Comcast is again going to cheat me, after losing MGM, TCM, and Cinemax, and now STARZ,  I asked my son to develop a Cable cutting plan and expect in August to cancel ALL Comcast services except Internet.  In fact we will also cancel phone service and go to Cell Phones only.

They are losing thousands of customer per month as a result of their callous disregard for the contractual obligations they make with us.   They hide behind fine print; they take premium content and offer crummy second class content.

In the meantime, I will get STARZ through Prime TV.

And, by the way, according to my son, my monthly cost will be reduced by at least $40.

I just say ENOUGH!!  And save money as well.

Frequent Visitor

Re: Starz no longer in package.

If comcast can offer starz free for 3 months why did they discontinue it?  I just spoke to them about a refund which they won't give but I took the 3 free months.  I'm confused.

Contributor

Re: Starz no longer in package.

Hi, I would also accept that but I do not trust anything told to me by the customer service reps and am not going to spend anymore time on the phone having to deal with the issues that they will tell you one thing and then you receive the bill and it isn't as you were told (you must have misunderstood what they said) I am fed up with that. I have only said and will continue to say be fair in dealing with us  "customers" if one receives a "freebie" then we all should and not have to complain to receive it. I absolutely despise having to call and constantly repeat myself to various reps to receive what I was supposed to receive. Keep it simple and keep the customers, not exactly keep it simple stupid(KISS) but it would be easier on everyone especially customer service reps.

Regular Contributor

Re: Starz no longer in package.

I was disappointed to learn this Friday  as well. I've been waiting for season 5 of Outlander to return and couldn't tune in to the season premiere that Starz had for On Demand customers. I called Xfinity billing and expressed my dismay. I was given Starz free for 3 months since it was in my package or I could have gotten it for 6 months at $5.99 then $8.99 after that. I was told by the billing tech that Starz locks Xfinity customers out of the Starz app but HBO and Showtime do not. Not sure what to think about who is at fault but the customers are the ones being hurt by the battles between networks and cable providers. Our service has come a long way since the 90's when we were thrilled to have a cable box on top of a tv. Now one  company controls my tv, internet, phone, home security, and mobile service. Our house became smart and thought for us. I'm in my late 60's and couldn't live without it all. Any time I've called Xfinity with a problem such as this they've worked with me to my satisfaction. Good luck. 

Frequent Visitor

Re: Starz no longer in package.

I would/will drop xfinity in a heartbeat as soon as i can figure out the best way to get internet and tv from other sources.  At this point, i really don't care if it cost a little more.  Does anyone know who gets the money if you subscribe to STARZ through xfinity or if you subscribe though another like Amazon or STARZ directly????

Frequent Visitor

Re: Starz no longer in package.

 

well Xfinity you did it!  Went to watch the final episodes of the last season of Outlander in preparation for tomorrow..and "poof" its gone.  As soon as our contract is up "Poof" and you'll be gone.

Oh, that's right, when we initially signed up we were told that there were no contracts...Oh well, guess what, we have a contract...bait and switch...

Cannot wait for the contract to be done with your company!