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Starz leaving Premiere packages?

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New Poster

Re: Starz leaving Premiere packages?

Starz is FREE on Amazon Prime


@laser643 wrote:

If STARZ LEAVE, I LEAVE............


Starz is FREE on Amazon Prime if u have streaming

Regular Contributor

Re: Starz leaving Premiere packages?

STARZ is not free on Amazon Prime. It’s an extra monthly charge.
Valued Contributor

Re: Starz leaving Premiere packages?


@monkey29 wrote:

Starz is FREE on Amazon Prime if u have streaming


😅 Many children truly believe things are often FREE these days, because grown-ups are quietly paying their bills.

Contributor

Re: Starz leaving Premiere packages?

Ah yes,,,  having Dad subscribe so I can as well...

 

In my family, some of the streaming is paid by my adult children ( Netflix is one) and shared with family...   My non-cable subscribing children around the country have Xfinity logins....  

 

The Starz thing doesn't affect us much except for Outlander which my 36 year old daughter enjoys..  With the Prime Video option, she'll be able to watch on her TV instead of just on her tablet...

 

Contributor

Re: Starz leaving Premiere packages?

I have had Starz in my subscription & it disappeared. I was told that Comcast/Xfinity can take away any channels you PAY FOR DURING YOUR CONTRACT. I asked if I  could start paying less anytime I wanted to during my contract.  I actually got a very helpful rep who put it back. I tried to tune it in today & it is gone. Here we go again! 

Contributor

Re: Starz leaving Premiere packages?

I just addressed Starz. I also pay for Cinemax. That is gone? I'm not taking this anymore. Repeatedly lied to or mis-informed this past year.  Been a customer since the 80's. I get that they are moving towards selling streaming/data, but an agreement/contract is signed in good faith. I sign contracts. Apparently only I have to live up to my end by paying, but Xfinity has in small print that they can remove what you agreed to pay for whenever they please. Of course you can cancel & pay a large fee. I don't think so! 

Contributor

Re: Starz leaving Premiere packages?

Hi, just received my newest bill and was I "surprised" to see that instead of a price reduction for the fact that Comcast now includes Epix in my package that they decided to increase the broadcast TV fee to "make up" for it. I know that it is not what happened but it is funny that it has increased at the same time as the other change. Nickles and dimes will kill us all. I guess that my comment about lowering my bill was just a pipe dream and isn't/wasn't ever going to happen but the fact that they can continue to raise the fees for anything is just wrong. There is a point that the Company has to accept it as cost of doing Business and not profit off of everything, next it will be that the electronic bill is using uo to much data to transmit so...

Contributor

Re: Starz leaving Premiere packages?

Pass through fees for broadcast TV is a money grab by the TV stations IMO..    They know  that the cable companies ( and also SAT companies) just pass them along..    I am not sure what the deal is with companies like Youtube or HULU taht offerer straming only options...  The problem kinda is the DVR is integrated into the cable and gives us rights to the live programming..     There have been fights for years over these fees and the cable companies know that customers are not happy about it but they aren't going to obsorb them it...  The option to cut the cord and just watch via antenna and streaming is always there  but that adds complexity that many don't want...

 

Contributor

When will you inform customers that Starz is gone from package???

Why can't Comcast be transparent?  Starz is included in my package.  I've heard rumors that it will be taken off, but no contact from Comcast.  If you are changing my lineup, I believe that you owe me and informational email, letter, etc.  I have to google around to try to find any info on the subject.   If it was a price change or an added channel, you would be informing each and every one of us.  When you take something away.......it just disappears.   I know, I know, ......pricing, EPIX, for your own good, blah blah blah.   Stop insulting your customers and just inform us of changes that will affect us.  

Expert

Re: When will you inform customers that Starz is gone from package???


@LGaspari wrote:

Why can't Comcast be transparent?  Starz is included in my package.  I've heard rumors that it will be taken off, but no contact from Comcast.  If you are changing my lineup, I believe that you owe me and informational email, letter, etc.  I have to google around to try to find any info on the subject.   If it was a price change or an added channel, you would be informing each and every one of us.  When you take something away.......it just disappears.   I know, I know, ......pricing, EPIX, for your own good, blah blah blah.   Stop insulting your customers and just inform us of changes that will affect us.  


Information regarding this can be found in your past billing statements.  If you are on autopay it is still your responsibility to read the notices found in your monthly statements.


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Contributor

Re: When will you inform customers that Starz is gone from package???

Xfinity "contracts" to provide specific premium channels to the customer for the duration of their contract.    Since Xfinity is changing the terms of the contract, they should send notification to all customers utilizing packages that include Starz.  The notification shouldn't be buried in the small print  of a monthly bill.  Xfinity certainly has no problem sending letters, emails, texts to the customer for all other notifications.   It isn't really asking that much....just to be informed.   If I needed to change something in my contract, I would have to directly contact xfinity.  It works both ways.  

New Poster

How can Xfinity just remove a station (eg. Starz) when they sold it to us in our package?

How can Xfinity just cancel Starz 6 mos. into my 1 yr. new contract with them when it was included in said contract?  If they are going to take it out of an individual contract, they need to wait until that contract is renewed, not halfway through!

 

Xfinity offers substandard service for too much money, but they sure want you to complete a lot of surveys. Trouble is, they clearly don't read them, because their service only gets worse.  

Contributor

Re: How can Xfinity just remove a station (eg. Starz) when they sold it to us in our package?

The take away TCM, and the price remains the same

 

They take away STARZ and the price remains the same

 

What channels will we lose next while they continue to pick our pockets for full price every month while their own costs go down?  Contrasting their slogan, I don't think Comcast really cares at all.

New Poster

Upcoming changes in channel programming

I dont know if this is the right forum or even the right way besides speaking to someone over the phone in god knows what far away land who probably doesnt care but I will try anyway.

 

Today I received an email informing me of yet more changes to the premium channel offerings that I am locked in with my 2 year agreement.  First I was told that Starz would be scaled back to only one channel and that the Encore channels would also be scaled back.  But, wait theres more!!  Then we were told that the "spectacular" Epix lineup  would be expanded and offered in place of the scaled back channels.  Now today even more eliminations came down.  Effective Feb 11 Starz will no longer be part of my locked in package lineup.  Originally I received Showtime and Starz along with the Encore channels.  Not only am I losing Starz completely but the total amount of premium channels that I originally received are being slashed.  First of all Showtime stinks and Starz was the only saving grace.  Now with no Starz and having Epix take its place it's supposed to make things ok?  I dont thing so.

 

The least Comcast could do is instead of just yanking programming away from us, they could have offered to decrease my costs in exchange for the loss of all the premium channels that I didnt even want in the first place but was stuck with when I signed up.  

 

I dont even want to attempt to speak with someone because to be frank, its like speaking to a used car salesman with little chance of getting an inkling of what I would like.

 

Let it be known that at the end of my contract, if I dont get some kind of fair shake with a new package I will be RUNNING to the competition whether it be Verizon, satellite or whoever is willing to take the time to work with me to get a more fair and reasonable offer.

New Poster

Re: How can Xfinity just remove a station (eg. Starz) when they sold it to us in our package?

And then charge me more money for the channel that was included in my package. I don't want Epix - let me choose!
I just may cut the cable ...
Contributor

Upcoming Changes to your channel lineup

Here we go again! First Comcast takes away Cinemax and replaces it what they say I would like better – wrong. Then they fail to come to terms with Altitude another of the channels I signed up for and not getting anymore. And today, after spending close to an hour with technical support who’s English was next to impossible to understand I had to go to the Xfinity store to exchange equipment only to come home to an email telling me another of the channels I signed up for will be taken away. Don’t tell me Hitz/Epix is a reasonable replacement for Cinemax and Starz – the only way this is a good thing is if Comcast was to reduce my bill by the amount they now want to add Cinemax and Starz back to my lineup.
BTW – during a previous support call I was thanked for being a long time loyal customer and should look for a Loyalty discount in my January bill – nothing!!
Signed – A very unhappy customer.

Contributor

Re: Upcoming changes in channel programming

I, also, am disgusted with Comcast making a change to my channels. I just started a new 2 year contract that included Starz only to receive an email today that it will no longer be included in my package and replaced with Epix which I personally feel is inferior. Now in order to keep it I will have to pay an additional $5 per month for 6 months and then the fee will change to $8.99 per month. This is in addition to the fact that the price I was quoted for the new package is over $8 more than the price I was told when I made the change.

There is a penalty applied to me if I don't honor the terms of the contract, but no penalty to Comcast for making changes.

Can someone from Comcast tell me why I can't void the contract and change to a lesser package without incurring a penalty?

New Poster

Re: Upcoming changes in channel programming- STARZ

I received the email this morning and am beyond angry.  Comcast has become an inferior product at an outrageous price.  I went to a premium lineup for STARZ and Cinemax and they are or have been removed. HITZ and EPIX are not comparable and we should not be paying the same rate or more.

 I will be calling and seeing what can be done. I will post if I get anywhere.!!!

New Poster

Removing Starz

I'm venting here - I am half way into the first year of my contract with Comcast.  I chose the package I did because I wanted Starz.  Now they are removing Starz from my package!  Yes - they substituted EPIX for it, but it makes no difference as I wanted Starz.  Channels should NOT be removed from packages at least until the contract period is over. I'm so irritated.  As well, the contract is supposed to keep the price the same for the contract period. 6 months into it my monthly rate went up $9. Sure - the base package price remained the same but all the other "incidental" charges were increased.  I plan on calling Comcast to share my displeasure on both these things, but wanted to share here too.

New Poster

Removing Starz

Removing Starz has made up my mind for me. If I am going to have to pay extra for it, I no longer need cable as Starz was my main attraction. We watch more Netflix these days than we do cable, but I kept it because we like Starz. Thank you, Comcast, for making up my mind and saving my family hundreds of dollars a year because you continue to rip off your customers (new and long term) out of money. For the record, EPIX stinks. We do not watch anything on it. 

Frequent Visitor

Re: Removing Starz

I am with you on the I am irritated with this. Once again Comcst takes the track of pulling the rug from under service in favor of making more bucks. I could do without EPIC - nothing they have adds to my entertainment enjoyment.

Add to that the VERY short time window for the coverage disruption! I hope many more responses are about to flood Comcast.

 

I also find that very passive terms are considered to be "bad" words - where I originally phrased my first sentance more strongly, but by far not using anything but colorful terms. Who made these people the word police?

New Poster

Rwmoval of STRAZ network.

Removal of STARZ from your bundled services and making us pay more to contunue with this service. You should then reduce the bundle price to reflect the cost of continuing what was previously included.
Contributor

Starz Will no longer be included package

If you remove Stars from my package I would like my bill reduced by the $8.99/ month the cost to retain that service.  I agreed to a contract amout and you did also so do it!

Expert

Re: Upcoming changes in channel programming


@twheale wrote:

I, also, am disgusted with Comcast making a change to my channels. I just started a new 2 year contract that included Starz only to receive an email today that it will no longer be included in my package and replaced with Epix which I personally feel is inferior. Now in order to keep it I will have to pay an additional $5 per month for 6 months and then the fee will change to $8.99 per month. This is in addition to the fact that the price I was quoted for the new package is over $8 more than the price I was told when I made the change.

There is a penalty applied to me if I don't honor the terms of the contract, but no penalty to Comcast for making changes.

Can someone from Comcast tell me why I can't void the contract and change to a lesser package without incurring a penalty?


You can downgrade without penalty as long as you keep one service.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Starz

Xfinity

Please help me understand.....

 

How is okay for you to remove channels from my packages when I am under a two year agreement. It ticked me off when you did it  with Cinemax but i thought OK, that was an isolated incident. Now, you are doing it with Starz. You're still carrying these channels of course. You are just cleverly and i would argue cruelly making me pay MORE money ($12 cinemax, $8.99 starz) for channels, that were agreed to under a 2-year term "Locked" rate.

 

WHAT YOU SHOULD HAVE DONE: Keep channels packages the same until contracts are up, show some appreciation for loyal customers for Gods sake. Duh.

 

I have no idea why you think this is even a remotely smart business decision. I can tell from the forums that others are just as annoyed. This has angered me enough to look forward to exploring other options when my contract is up...... because unlike some others I will honor the terms of the contract until then.

 

I would appreciate a response from someone who can address my frustrations.

 

Thank you

Contributor

Re: Removing Starz

Add me to the list of frustrated customers. I have been a Comcast Xfinity customer for over 20 years. I have always paid for the premier package which allows me all the movie channels. I have signed another two-year contract last year which included Cinemax and STARZ. Now you're removing it and making it a pay extra option?? Seriously?

 

I will be heading over to my Xfinity store very soon.

Contributor

Re: Upcoming changes in channel programming

Thank you for replying, but I won't mark post as solved until I get a firm change through Comcast

New Poster

Unhappy

Just got an email stating that they are dumping starz from my line up, this is after they took cinemax away and gave me garbage epix Jeez they are trying to push away a long loyal customer!
New Poster

Starz

I have been paying for Stars for almost 2 years. I have the Signature Triple Pay plan. Now I am told I must pay another fee to continue watching. This sounds like a rip off.

New Poster

Starz removal

The whole point to having a contract is to honor the contract.  The reason I signed contract was primarily for the premium channels that were included.  When I had Verizon Fios, if a premium channel was no longer included in a package it did not affect the current subscribers... they were grandfathered with that package.  What a notion.    I should have stayed with Fios.   Extremely disappointed with Xfininty.