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Science channel 872 and Destination America 873 distorted

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New Poster

Science channel 872 and Destination America 873 distorted

Science channel 872 and Destination America 873 are randomly distorted and unable to be viewed.  I have been on with tech support at least 5 times. They even sent me a new box to no avail.

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Diamond Problem Solver

Re: Science channel 872 and Destination America 873 distorted

It’s hardly ever the box. Check the cables are tight and in good repair, remove any extra unnecessary splitters, and possibly have a tech out to troubleshoot further.

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New Poster

Re: Science channel 872 and Destination America 873 distorted

I am so tired of hearing that same pat answer.  If I tighten the cable any more, I'll twist the connector off.  And a loose cable would not affect only 2 channels.  This problem lies much deeper.  As for getting a tech out, good luck.  They said when this virus thing is over.  That could be months.

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Diamond Problem Solver

Re: Science channel 872 and Destination America 873 distorted

And a loose cable would not affect only 2 channels
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Sorry, you don’t like the “pa” answer. And absolutely a loose cable “could” affect just 2 channels (maybe others you don’t watch or get). The first 2 suggestion are just 2 things you can check on your own before having a tech out, you don’t have to do either and wait for a tech. In a pandemic, resources are stretched thin, so you’ll have a wait. Good luck with it

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!