Community Forum

Re: removing channels

Highlighted
Regular Visitor

Re: removing channels

IT DOES NOT WORK TO REMOVE CHANNELS!  PERIOD! BY DESIGN - I HOPE NOT.

 

We have had a subscription to an international channel set for a couple of months while we had visitors from the relevant countries (now returned due to COVID).  SO we now need to remove that channel set from our subscription.  But when I use this method to remove them, THEY ARE NOT LISTED, so cannot "manage" them.

 

Looks like you can only add channels via this application, removal still requires a call to CC, WHICH RIGHT NOW REQUIRES HOURS OF WAIT TIME DUE TO THE COVID IMPACTS.

 

Please explain whu we are therefore not allowed to use these apps to remove channels.

 

Thanks.

Highlighted
Regular Contributor

Re: removing channels

Are you trying it using computer-browser on web-site?      If not, maybe try that approach but do not get your hopes up.    I have seen the ability to remove premium channels online but not the ability to switch to my favorite 'limited basic' or 'choice tv' TV tier.   

 

So my experience has been YES it is 100% BY DESIGN that downgrading service is difficult or impossible via anything other than call to 800 number or visit to xfinity store.     

For example, try downgrading to "performance starter internet" or "choice TV" internet tier online and you will find it impossible just like I always find it!  

 

So it's worth it to wait for hours on the 800 number.    Consider to call during "off peak" hours. 

Highlighted
New Poster

Re: removing channels

I'm sorry Bald271. 

I phoned XFINITY and I'm under contract with the premium channels until June 2020 which is why I was unable to remove them. I forgot I had did this a year ago when I first started XFINITY altogether. Otherwise I'd be charged a fee if I wanted to cancel early, so another month to go until I can cancel. 

My apologies to you my friend for wasting your time. My bad.

 

Mark <Edited>

 

P.S. - AT&T / DIRECTV <Edited>!!!!!! If you only knew the legal bull I had to go through with them and the Better Business Bureau to get rid of them or cancel service. Horrible service!!! <Edited> I served in Baghdad and had to deal with that bull, but still proud I served my Country!!!!!!

Highlighted
Regular Contributor

Re: removing channels

No problemo, fightinfueler - Glad you got the issue resolved - and thanks for all that refueling you did.   Best regards! 

Highlighted
New Poster

Re: removing channels

Funny, "all the refueling I did". 

Army?

Sorry...had to ask.