Community Forum

Re: missing channels for 5 days now.

Regular Visitor

Re: missing channels for 5 days now.

Here in Tampa - EXACT SAME ISSUE. Called in twice so far. We can't get our Tampa news stations or locals, we are getting Cape Coral news stations and their locals (we live 15 minutes from Tampa)...It just started magically on Sunday as well. No one has any answers as to why. Had one rep on the phone yesterday tell me they had a Tallahasse caller telll them they were getting Daytona local stations, so we aren't the only ones having this isuue.

So far we've been told it's a technical issue and today were told,  it's a known issue with no known ETA and then the SME hung up on my hubby. SMH. 

Official Employee

Re: missing channels for 5 days now.

Hi there. We are sorry to hear about the complications you're experiencing with your feed. We completely understand your frustration! If you can please send us a private message with your name, we can look further into this. What we will likely do is find the known issue documentation and then from that, see if we can provide you with further information and/or estimation on any upcoming repair. 

 

To send a private message, please click my name "ComcastSupport" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!