Community Forum

Problems after transferring service

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New Poster

Problems after transferring service

I just moved and had my services transferred. The dvr still has all saved recordings, however i do not have scheduled recordings. I also lost all favorite saved channels. Anyone have any input?
Thank you
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Valued Contributor

Re: Problems after transferring service

Question: did you move to a different area, with a different set of channels? Since the guide listings are now different, the previous recordings may not have been able to have been transferred properly. For example, if you were recording an NBC show, the NBC affiliate may have a different channel number. The same might apply to favorite saved channels.

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New Poster

Re: Problems after transferring service

No, we moved 5 minutes away from my old house.