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Not getting premium channels in HD

jpsikora
New Poster

Not getting premium channels in HD

I just started with Xfinity yesterday and am having problems accessing HD versions of HBO and Showtime. I get some spread out over a large channel range, but not all of them are HD (but when I look at the Xfinity stream app they are).

I’ve had two very kind technicians out to my house but the answer seems to be “yeah, that’s the way it is.” I guess I’m having a hard time believing that. Surely if they are HD on the steam app they exist as HD.
Hardric
New Poster

Re: Not getting premium channels in HD

I’m having the same problem. Some of the Showtime and HBO channels that should be HD appear as SD. I just switched from Dish and I am very disappointed with the video quality of these channels.
CCAndrew
Diamond Problem Solver

Re: Not getting premium channels in HD

It’s usually just the main feed (east or west coast depending where you live) that’s HD, the sub stations are not and have always been SD

I am a Retired Official Comcast Employee
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