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Not Able to sign into HBO Go

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New Poster

Not Able to sign into HBO Go

I’m trying to access HBO GO via mobile app on my iPhone. It’s been awhile since I last used it. When I tap the app, and try to sign in, I am asked for my provider. I picked Xfinity. I’m taken to an Xfinity page that says I need to add HBO to my plan. I have had HBO as part of my plan the entire time I’ve been in Xfinity customer. I deleted the HBO Go app and re-downloaded with no luck. Why can’t I sign in?
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Official Employee

Re: Not Able to sign into HBO Go

Hello thank you for reaching out here on our forums. We apologize for the delay but if you are still needing assistance please don't hesitate to reach back out and create another post.

 

Thank you


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