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Netflix Not Working

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Contributor

Netflix Not Working

Sometime between about 3 pm and 8 pm PST, 3/27/20, cannot access Netflix on X1 box. Accessed it just fine at about 2 pm on 3/27 and can still access it just fine on my laptop, but no longer on the X1. So it's obviously not a problem on Netflix's end;  prob must be with xFinity. Anybody else?

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Regular Contributor

Re: Netflix Not Working

Use your remote and say"help". Then choose system refresh. It's under the gear then scroll to help. 

Linda
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Contributor

Re: Netflix Not Working

Well, according to an xfinity tech, the problem is on Netflix's end. Netflix is back up again this morning; but since it was down for a lot of others last night, I wouldn't be surprised if that happens again tonight. I'll keep checking it throughout the day and tonight for sure, and if it happens again, i'll try what lkpolovchik suggested; thanks!