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NHL Blackout Trouble - Channel stuck on Blackout

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New Poster

NHL Blackout Trouble - Channel stuck on Blackout

Two days ago, an evening game was blacked out to me on NHL Center Ice. No problem. I know I am in the Pittsburgh market and Pens games are not available to me on Center Ice. But I can watch them on ATT Sports from Pittsburgh. The trouble appeared the next afternoon when I attempted to watch an out-of-market game which was running on the same channel as the Pens game had the previous evening. The blocked message appeared. Another channel was carrying the feed from the other team and I could get that one fine. Same thing happened in the evening on the same channel. Another out-of-market game blacked out for me. Ditto this afternoon.

Clearly, the channel is stuck in "blacked out" mode. I phoned and went thru the problem with the rep, got the signal checked to the box, etc. But they can't fix the issue.

Anybody else ever experienced such a problem with NHL Center Ice?

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Regular Contributor

Re: NHL Blackout Trouble - Channel stuck on Blackout

No, but it has happened to me in the Chicago area with the MLB package.  IMO, it is a local "head end" issue where someone forgot to "flip the switch" Having customer  service try to fix it or reset your box is a complete waste of your time.  All you can do is report it and hope enough customers in your area also do likewise.  Most likely it will correct on  it's own in a couple of days. If it doesn't, you should call Comcast Corporate and get a case going.

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New Poster

Re: NHL Blackout Trouble - Channel stuck on Blackout

Thanks
That makes alot of sense
To whom do I report it?
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Regular Contributor

Re: NHL Blackout Trouble - Channel stuck on Blackout

Comcast Corporate has a number where you can report problems that customer service can't handle. They are in Philadelphia.  

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New Poster

Re: NHL Blackout Trouble - Channel stuck on Blackout

Thanks very much
I will do that