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NBC and Fox problems

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Regular Contributor

NBC and Fox problems

Woke up to NBC-188 and FOX-190 messed up (picture breaking up) in the Chicago area.  Anyone else have this problem?

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Problem Solver

Re: NBC and Fox problems

ChicagoComcast Jan21.jpg

Joe V
(not a Comcast employee, just another paying customer)
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Diamond Problem Solver

Re: NBC and Fox problems

Channels come in on different frequencies. Something is impeding the frequency (it’s) of those channels. Weather can be a factor but check your cables are in good repair, remove any extra splitters and possibly have a tech out if it continues.

I am a Retired Official Comcast Employee
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Regular Contributor

Re: NBC and Fox problems

Turned out there were many calls of the same problem in my area, although it wasn't listed as an outage on the app.  It was fixed in a couple of hours.

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Diamond Problem Solver

Re: NBC and Fox problems

Individual channel issues like that aren’t considered outages, just service issues.

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!