Music Channels Experiencing Problems

Why do the music channels constantly freeze now?  I used to listen to music while working from home yet, almost daily, and for several months now, the music channels are experiencing problems.  They are unaccessiable for hours or sometimes throughout the entire afternoon. 

The error messgae that pops up says to "Please Try Again... in a few seconds... if that doesn'tr work... to try in a few minutes."   XRE-03097  

Refreshing the system does not help the problem.