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Most all channels are missing from channel lineup

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Frequent Visitor

Most all channels are missing from channel lineup

I have the 200+ and most of those channels are missing outside of home. Was working fine hours ago. Can't watch much when I'm away. What changed?
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Contributor

Re: Most all channels are missing from channel lineup

Perhaps this is not related, but my channel guide, set to Free to Me, suddenly stopped showing most of my channels and I had to switch back to All Channels.
I’m now finding no availability to most of my channels on any device. Bill paid, not late. I have most channels normally. Logged out and back in. Apps on iPhone and iPad also only allows for a handful of channels. My account shows things correctly.
“Subscription Needed” message....

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Frequent Visitor

Re: Most all channels are missing from channel lineup

Even in On Demand is telling me most everything is Available Through Subscription. And yes I tried all channels and everything is still missing smh.
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New Poster

Re: Most all channels are missing from channel lineup

We are having the same issue! We are paying for the 140+ package. We can view the channels from the tv box but not record. If you try to stream online it says it "requires a subscription". Also when I go to the list of my tv lineup it has changed to just the basic lineup. I tried calling support this morning and he couldn't figure out the issue. Xfinity must have done an "upgrade" on their end that is causing problems.

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New Poster

Re: Most all channels are missing from channel lineup

Same here. I should have 140 channels ii have what appear to be Basic. Support can't help so far...

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Frequent Visitor

Re: Most all channels are missing from channel lineup

Ok. I've talked to support as well and the rep was clueless and started a more skilled person would give me a call. This is unacceptable smh
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New Poster

Re: Most all channels are missing from channel lineup

I am experiencing the same thing. Still no resolution after, four phone calls, multiple system resets, and a trip to the store to trade out my cable boxes. My last call said to wait 2 hours. I doubt it will work. So frustrating.
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New Poster

Re: Most all channels are missing from channel lineup

Oh they also told me I could stream through the website or app. Nope, the channels aren't part of my subscribtion on those either.
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Contributor

Re: Most all channels are missing from channel lineup

Back to working for me. Fingers crossed.
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Frequent Visitor

Re: Most all channels are missing from channel lineup

Hey what did you do to fix it?
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Contributor

Re: Most all channels are missing from channel lineup

I didn’t do anything. I checked back for the umpteenth time today and it seems to be working. Both my phone app and “free to me” filter on the guide.
It would be nice if a moderator would address this as it seems to be a system issue and not something individuals are doing wrong.
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New Poster

Re: Most all channels are missing from channel lineup

The @ComcastCares twitter team replied with this earlier today (Saturday):

"...At this time it is showing this is a know issue. Are technicians are working to get this resolved asap and at this time the ETA is 5pm est. This time is estimated and can be resolved sooner or later."

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Frequent Visitor

Re: Most all channels are missing from channel lineup

Well, mine is back up after calling AGAIN. Xfinity is nefarious when it comes doing things behind the scenes and not disclosing it. I was informed that my X1 box wasn't sending billing info back to Comcast. Sure smh. But it's up on all devices and the internet now.
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Contributor

Re: Most all channels are missing from channel lineup

Never heard of @ComcastCares and didn't see a response here, where I and others posted. I will use that in the future. Thanks for the heads up.

I really don't care for this site as it's clunky and difficult to navigate, just my opinion. But I don't know where else to go to ask questions. 

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Regular Visitor

Re: Most all channels are missing from channel lineup

The TLC, OWN, BRAVO, LIFETIME, HGHV. Are all gone along with all on the Extended Basic List. There was an outage that should be addressed soon.
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New Poster

Re: Most all channels are missing from channel lineup

After hours on the phone and escalation within Comcast support, they told me that they are having a back end outage.  They don't tell their lower tier support people, and you can't find it online, and they couldn't tell me when it would resolve.  It's been 24 hours now for me. 

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New Poster

Re: Most all channels are missing from channel lineup

Trying to sign into any individual channel apps on Roku yields this message:

This network is not included in your current Xfinity TV service.

To add it to your service, upgrade now.

I can't access AMC, Travel, History, or basically any other channel on Roku even though they're part of my package. The only channels showing up on my account under "My Channel Lineup" are the absolute basics that anyone can get with an HD antenna and the premium channels I pay for. Even Nickelodeon didn't come up under the lineup.

I can still watch all of these channels through my set top box at home.
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Regular Visitor

Re: Most all channels are missing from channel lineup

I'm still missing a bunch of channels as well. I can watch them live, but I cannot set a recording without getting a non-subscribed error. And, of course, the recordings I've set previous to the outage for these "non-subscribed channels" are getting cancelled as well. 

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New Poster

Re: Most all channels are missing from channel lineup

I am having a same problem and I was told twice over 2 days that I would have a call back from a more skilled person. I am still waiting!
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New Poster

Re: Most all channels are missing from channel lineup

I have had the same issue since Friday night. Comcast technician informed me today that there are pockets of areas in the U.S. that are having the problem. No fix, yet.

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Regular Visitor

Re: Most all channels are missing from channel lineup

I think things are back to normal. I tried recording programs on ESPN and Hallmark and everything seems to be fine. I hope things stay this way. All my channels are back, on-line on a laptop, in the app on my phone, and well as with the guide on a set-top box.