Missing local channels in Nashville area October 31, 2019
This information is being posted for the benefit of other Nashville area Comcast customers who lost local channel access and as a result were unable to watch the 7th and final game of the World Series (on 10/30/19). Do not waste your time in doing a system refresh, powering off your modem and router, checking your account for something wrong with YOUR account information, etc. Having been a Comcast customer for over 30 years (in 2 states), I've learned that Level 1/Tier 1 Customer Service cannot handle your issues most of the time. In the latest case, after having my concerns kicked up to the next level CSR, I learned that "our engineers are aware of the issue (local channels disappeared from the Xfinity streaming app, Roku beta app, etc.), and our working on it". During the past several years, I have found this to often be the case. SUGGESTION: Comcast/Xfinity Level 1 CSRs should be given the same information that higher level CSRs access. Customers should NOT have to go through the "usual" song and dance, wasting their time, when the issue is often already KNOWN to be an engineering issue, NOT a individual customer/home issue.