I have same issue; missing channels but they show on my "supposed" free to me channels. My cost went up $22+ month and the channels I used to get are now subscription only, plus, there is no accurate listing. Spent 30 minutes on phone but still no resolution. We should, at least, be able to see what we are paying for but channels are misrepresented when we buy the product. I have 30 days to cancel completely and that is definitely on my agenda.