Community Forum

Missing channels

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New Poster

Missing channels

Some channels suddenly disappeared from my lineup. How do I recover them?

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New Poster

Re: Missing channels

I'm having the same problem.  I had a similar one when I first started with them...took a week to get it fixed.

 

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New Poster

Re: Missing channels

I am having the same issue. I called the support center and they said they are experiencing some issues. Let us home they fix it soon!
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New Poster

Re: Missing channels

I have had the same issue since Friday night. Comcast technician informed me that there are pockets of areas in the U.S. that are having the problem. No fix, yet.

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New Poster

Re: Missing channels

Issue was fixed yesterday, but now happening again.
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Regular Visitor

Re: Missing channels

Switched from just internet to internet + TV on 11/22 and have not seen any channels other than "TV Go" on Samsung TV, Roku, iPad app and in the browser. Switched because Hulu is raising their pricing. Hope this gets resolved before our next monthly charge for Hulu. We have tried AT&T and Hulu but keep coming back to Xfinity because Xfinity has always seemed to have the best quality but, this is very disappointing. 

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Regular Visitor

Re: Missing channels

Found the answer: Contact support via phone and ask for a FULL ACCOUNT REFRESH. Support person said something may have been out of sync between what our account showed as our TV plan and the TV plan that the Apps saw. Since we had no channels for an entire week we were also able to ask for a reduction on our next bill.