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Check that all your cables are tight and in good repair, remove any unnecessary splitters and possibly have a tech out to troubleshoot further
I am a Retired Official Comcast Employee
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@PatsyRR wrote:
No, my question was not answered. I do not have loose cables, but you must have a wire loose for the action that you must have taken during the time I was distracted by Covid-19 and other issues. When things settled down a bit, I thought it would be nice to relax with a good classic movie.
But NO.....! My premium package used to include TCM. Now it is no longer available because you have moved it to a sports premium package. SPORTS ??????? Classic movies on a sports package?????
So my question is this: If, after about 15-30 days, I do not have TCM returned to my original premium package, is there any reason in the world you can think of why I should not cancel my premium package, if not my entire Xfinity account?
I DO NOT want to suscribe to a sports package just to watch one movie channel ....unless you want to give it to me for free, to make up for your What-Were-You-Thinking blunder!
I am a patient person.....You have 30 days to come up with an answer.
So surprise me and do better! Live up to your "customer care" label!
TCM was moved last October and it's doubtful it will be moved back.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
No, my question was not answered
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@PatsyRR
How could your question be answered if you didn’t ask one?
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@PatsyRR
How could your question be answered if you didn’t ask one?
I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
