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Missing channels

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New Poster

Missing channels

We keep getting error code 225 or 228 on channels 13,11,and channel 2. A few days ago it started pixalating now we have nothing on those. I have reset the main box and the boxes for each tv. I am at a loss.

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Diamond Problem Solver

Re: Missing channels

There is something impeding the frequency those channels are coming in on. Check your cable is tight and in good repair, remove any unnecessary splitters and possibly have a tech out to troubleshoot further. Channels come in on different frequencies, that’s why whatever is happening is only affecting those frequencies

I am a Retired Official Comcast Employee
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