Community Forum

Missing WeTV

New Poster

Missing WeTV

I just found out today that I no longer have WeTV. I renewed my subscription and was told that my channel line up would remain the same. I was never told that I would lose WeTV and I’m very disappointed. I noticed that some of my shows were not recording and then when I went to the channel today to try to watch it live I was shocked to find out that I didn’t have the service. This is terrible customer service and false advertisement. I feel like I was lied to and from what I’ve been reading there is no way to get the channel back. I would have never updated my service if I had known I was going to lose WeTV. This is terrible service Xfinity and I’m considering cancelling even if I have to pay a fee to cancel it. I am completely disgusted about being lied to about this. I pay over $200 a month for service for you one of the main channels I watch to be taken from me without my knowledge. I want to know if there is any way possible to get this channel back before I cancel my service. Even if I have to pay separately for the channel, I am willing to do that.
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New Poster

Re: Missing WeTV

Same happened to me, only that i pay half of what you claimed to pay.  I do not want to upgrade my package to get WE tv for lot of more money,,, stll a lot less than what you are paying.

I go to Youtube which i pay $9 a month and watch it there.

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New Poster

Re: Missing WeTV

Thank you for suggesting YouTube, I will look into that. May I ask what YouTube service you are using? I checked into YouTubeTV and it was $50. Thanks in advance.
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New Poster

Re: Missing WeTV

It's seemingly back. I noticed on my DVR that a show I used to record on WETV was recorded last night. I pressed play and Voila! I just wish that when they bring stuff back, they let you know. I was on of those folks that had WETV grandfathered in to my subscription, but when I made a slight change, it disappeared. Just glad to have it back now.

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Frequent Visitor

Re: Missing WeTV

It's back as is WGN America!