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Missing TV channels with streaming service after returning TV Box

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Missing TV channels with streaming service after returning TV Box

Hi,

 

I switched to the "X1 Saver Pro+Double Play"  in June

 

I was using  Xfinity Stream App on Roku devices for access to TV channels in past a  few month. Since I don't use TV box, I returned the three cable boxes to Comcast in Aug.

 

From about 2 weeks ago, I lost access to most  of the channels (ESPN/HGTV/DISNEY etc)  I had with the Bundle. I now only get things like limited around total 10 local channels.  But from my xfinity online account,  I am still with same package "X1 Saver Pro+Double Play" which should include 140+ channels. 

 

I called custom service multiple times but couldn't have problem fix. I read from below thread for same issue from other customer.   Can someone help fix this? 

 

https://forums.xfinity.com/t5/Customer-Service/Missing-Channels-from-MyTV-Choice-Bundle-Troubles/m-p...