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Missing Channels and On Demand

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Missing Channels and On Demand

I received a new cable box from the Xfinity Store, but required an Xfinity tech to come to my home and perform a "factory re-set" on the new box.  Unfortunately, the tech left before I had a chance to check if everything was working properly.  When I did check, I discoveryed two missing channels from my package, and when I use the Xfinity button on the remote, I'm sent to the Setup Menu and can't reach my premium channels.


Anyone have a fix for this?

Official Employee

Re: Missing Channels and On Demand

Hi @OregonsFan

Welcome to our Xfinity Forums! Thank you for taking time out of your day to reach out! You've come to just the right place and I am beyond happy to help with getting you access to your premium channels and your box set up completely so that you can fully enjoy your cable service. Please send me a Private Message with your first/last name and the full service address! 

To send a private message, please click my name "ComcastLysaP" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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