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MLB Extra Innings Subscriptions

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New Poster

MLB Extra Innings Subscriptions

Does anyone from Coporate have a clue about the MLB Extra Innings subscription process for the short season of 2020 because none of your underlings seem to know.  <Edited>

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Frequent Visitor

Re: MLB Extra Innings Subscriptions

I would like to know as well - the activation of MLB tv through xfinity seems to be going in circles. Wont let me authenticate, calling or chatting to supoort they are not sure about the process. 

Each time i follow the instructions on xfinity website, it takes me to mlb then takes me back to xfinity extra innings order page.

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Contributor

Re: MLB Extra Innings Subscriptions

Add me to the list of previous subscribers who are in the dark and hoping someone, a Comcast professional can provide a detailed answer being the MLB season is set to begin in 2 days.

 

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New Poster

Re: MLB Extra Innings Subscriptions

I am having the same issue authenticating. Can this please be fixed? MLB.TV support couldn’t help me with it and said it was on the Xfinity side.
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Contributor

Re: MLB Extra Innings Subscriptions

Extra Innings will be available for $89.  This year looks like finally all the games will be available in HD, each team has their own channel now where you can view their broadcast in HD.  Starts with channel 3001.

 

Not sure though if we can get MLB.tv thru it again, when you go to the MLB.tv page it no longer has a page for subscribers thru Extra Innings.  Don't think this is an Xfinity thing it might be an MLB.tv thing.  Although for this season it's only $60, was gonna just get it thru them but when I saw that Extra Innings is finally going to have every game in HD plus every team's broadcast I stayed with Extra Innings.

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Frequent Visitor

Re: MLB Extra Innings Subscriptions

I purchased in few days ago. Its available now, includes mlb.tv - with instructions on the xfinity page on how to activate. However it just cycles through the xfinity extra innings splash page after mlb website confirmation redirect.

 

MLB support said they cant help, issue is on xfinity side according to them. Friend of mine through directv already claimed his mlb.tv via extra innings subscription today so it does work for other providers. 

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Regular Contributor

Re: MLB Extra Innings Subscriptions

I just got an email explaining to us we have access to MLB.TV this year again. Great. But when I select Xfinity like the above posters said. It’s just an endless loop of me adding MLB Extra Innings to my plan even though I already added it.

Please fix and allow us to authenticate our credentials so we can gain access to MLB.TV!
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Frequent Visitor

Re: MLB Extra Innings Subscriptions

Anyone from Xfinity? Opening day is today. Still cycles through. Mlb.tv is great to have if you cant run cable to patio etc...

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New Poster

Re: MLB Extra Innings Subscriptions

I have TiVO boxes with cable cards in each and was told by Xfinity/Comcast that I can not subscribe anymore to MLB Extra Innings unless I get/rent one of their Set Top boxes which seems incredibly dumb to me.

Anyone else experiencing this issue?

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Contributor

Re: MLB Extra Innings Subscriptions

FYI: Opening day is today but since there are only 2 games and both are being televised by ESPN, your MLB EI package or MLB.TV package won't work today.

Try again Friday 7/24 when a full schedule will begin and hopefully the MLB EI and MLB.TV will work properly. Just know that on opening day you are not missing anything.

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New Poster

Re: MLB Extra Innings Subscriptions

Right, but the Summer Camp games were being shown on MLB.tv and it was impossible to login with your Xfinity account.  I cancelled Extra Innings immediatley when the login site was taking me in circles.  The writing was on the wall early that Xfinity still doesn't know what they are doing, and Customer Service has forever been unknowledgable of anything Extra Innings related.

 

They FINALLY add MLB.tv and it doesn't work.  I mean it took them nearly two decades to get more than two games a day in HD so what can you expect?

 

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Frequent Visitor

Re: MLB Extra Innings Subscriptions

Where are the MLB Extra Innings channels that were 769-785 all these years on non X1 boxes? They are not showing up on the guide an hour before first package game starts. Is MLB Extra Innings still available on non X1 boxes?

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Frequent Visitor

Re: MLB Extra Innings Subscriptions

They are on 3000-3030 now. One team per channel. Dont think we will have home or away broadcasts. It does not look like an app now, but channel based.

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Contributor

Re: MLB Extra Innings Subscriptions

I feel your pain. I have been an off & on Comcast customer for over a decade and the MLB EI plan has been less than satisfactory. I noticed last year the subscription included MLB.TV and I was about to link them both up successfully.

This year I noticed the channels were moved to the 3,000 area and it appears each team has its own channel and each channel is in HD, so I have to give them props for "finally" having every game in HD.

Today the 1st game just began and the MLB.TV sync still does not work. That is dissapointing and you're right, customer service has very little knowledge about the plan, these fans, these customers.

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Frequent Visitor

Re: MLB Extra Innings Subscriptions

Still does not work. Here is why every other provider offers MLBtv part of Extra innings, is because you cant watch or peek on games while out of wifi with the xfinity app it restricts us. Ie being at a grocery store or stepping out. 

This is why having MLBtv is so important, and reason for subscribing, if it doesnt work has comcast has issues .... just tell us and we will move on. Plz.

Anyone from comcast can comment? Its an error on the website or back end that is not letting us sync Extra innings with MLBtv.

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New Poster

Re: MLB Extra Innings Subscriptions

Having the same issues with going in circles with MLB.tv.

Has anyone run into video quality issues with their games? 95% of the game is fine, but about once every inning, the screen freezes or goes black, then comes back on. Pretty frustrating
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Regular Contributor

Re: MLB Extra Innings Subscriptions

Same issues here...

 

Received a letter telling me I would automatically have MLB Extra Innings added because I was a past subcriber.  Fine.  

 

Got an email a couple of days ago telling me that MLB Extra Innings and baseball were back.  Fine. 

 

Went to MLB.TV site to connect my account as I've done every year to allow watching games on my phone or laptop...doesn't work. The MLB.TV interface redirects to the Xfinity site which then acts as if I don't have a subscription, but if I try to sign up, I get an error and told to call the call center.  

 

I call the call center, where an offshore customer service person, who barely speaks English and is not quite sure what I'm asking, looks at my account and swears that MLB Extra Innings has been added.

 

Go back to MLB.TV site and still cannot connect my Xfinity account.  Sigh.

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Regular Visitor

Re: MLB Extra Innings Subscriptions

Having exactly the same problem.

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New Poster

Re: MLB Extra Innings Subscriptions

Same problem here.  Can't link the Xfinity Extra Innings subscription to my MLB.com account.  The Xfinity link gets stuck on the page to purcahse it even though I already have it.  Maybe I should cancel this and get it through MLB on my Xbox, PC and phone.

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New Poster

Re: MLB Extra Innings Subscriptions

I gave up and just ordered MLB.TV using my Amazon Prime membership; since I have a TiVo Bolt I don't have access to the 3000 series channels with my cable cards.

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Regular Contributor

Re: MLB Extra Innings Subscriptions

Just spoke to the nice offshore support person from MLB TV. They opened a support case and said someone will be in touch.

Comcast support is useless. They have no idea what I’m even describing, let alone how to fix it. At least MLB understands the problem.

My suggestion is anyone having this issue should open a support case with MLB. It took me 2 min to get through to a person at 1pm eastern on a weekday.

Call 866-800-1275.
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Frequent Visitor

Re: MLB Extra Innings Subscriptions

I actually just cancelled mine and went with MLBtv. $40 cheaper too from what i can tell.

Btw: not easy to refund they need to submit a ticket. Though im still kind of shocked no one from xfinity twitter/reddit/this forum has responded to this.
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Contributor

Re: MLB Extra Innings Subscriptions

I phoned MLB.TV support this afternoon and the customer service associate was very knowledgable. He explained the problem with the link is Xfinity's responsibility. Obviously what some of you mentioned earlier continues to be the issue. I refuse to call Xfinity customer service because I have no faith they can help.

The link to sync up the accounts is wrong and need to be fixed.

I also agree, if you phone MLB.TV and speak with someone there that might accelerate the issue because customers like us are now 5 days out without the MLB.TV features that we were promised. 

PATHETIC!

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Official Employee

Re: MLB Extra Innings Subscriptions

Hello all, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you all being Comast customers and we apologize for the delay in responding. I am very sorry to hear about the issues you are all experiencing with MLB Extra Innings. I can definitely understand how inconvenient and frustrating this must be. We definitely want to get it corrected ASAP! 

 

I was able to find out this has been reported as a known issue, where customers who have MLB Extra Innings through Comcast when logging into https://comca.st/2P0ZxO7 and choosing XFINITY as the provider and logging in with the appropriate information, receive a message stating they need to subscribe. This has also been linked with video quality issues with MLB Extra Innings subscription as well. 

 

We are working to get these issues resolved as soon as possible. I do not have a timeframe on when this will be fixed, but we will continue to monitor and follow up with any updates received, or once these issues have been corrected. 

 

Thank you all for your continued patience and for sticking with us through this process. 


I am an Official Comcast Employee.
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Contributor

Re: MLB Extra Innings Subscriptions

I am happy to report that just a few minutes ago I attempted to sync via the Xfinity links/instructions and this time it worked perfectly. I was taken to a page with the the Xfinity log in that included the MLB.TV logo on the page as well.

I successfully was able to activate the MLB.TV & successfully clicked on a game this evening.

So thank you for making the correction and fixing the bug.

 

How about some refunds for customers like myself who for 5 plus days were without the services of MLB.TV, despite being promised access for subscribing to MLB EI via Xfinity? 

 

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Regular Contributor

Re: MLB Extra Innings Subscriptions

Same, I was able to connect my account and now can access MLB.TV.

I wonder why these things always take users posting, calling, and complaining before they get fixed. Doesn’t Comcast have a team that checks to make sure these experiences work as expected?
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New Poster

Re: MLB Extra Innings Subscriptions

Still not working for me.  I still just get the splash page asking me to purchase.  Tried clearing cache and different browsers and devices.  Now I can't even get the game to play correctly on the Extra Innings package on TV either.  Missed the first three innings of the game tonight with an error message asking me to try again.  Finally got the game going, and they shut it off in the middle of the 7th inning.  Great package. 

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Regular Contributor

Re: MLB Extra Innings Subscriptions

I was able to link my Extra Innings and MLB.TV account just now.

Thanks everyone for reporting this! 🙂
Contributor

Re: MLB Extra Innings Subscriptions

sorry you are having trouble. i think maybe it would help your situation if you can post the link you have tried unsuccesfully? maybe your link is incorret?

as for your game cutting off in the 7th, i have to hear more about this. please expand because that does not seem practical at all. 

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Regular Visitor

Re: MLB Extra Innings Subscriptions

I too have purchased the MLB package and every time I try and watch a game, it tells me I need to subscribe again. Sometimes if I change the channel and go back it works, some times it will just randomly kick on after 30 minutes etc... when i call there is definitely a language barrier issue, they don't understand what i am saying, tell me I have the package and it is fine on their end. Tired of it every day.