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Losing all StarzEncore channels and MoviePlex

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Contributor

Losing all StarzEncore channels and MoviePlex

Today 9/4/2020 checking my September billing statement I will be losing all StarzEncore channels and also MoviePlex on Oct 27,2020. Having the digital preferred package I have been recieiving these channels since the onset of my "contract" over 1 & 1/2 yrs. (I am a 20 yr Comcast customer) Will there be any compensation from Comcast since this is NOT the "contract" I had agreed to sign besides providing inferior Streampix channels, of course NOT, unless I sign a subscrption to recieve Strarz (of course price NOT listed on the bill).

Since TCM was my favorite channel I also had to sign up for the Sports and Entertainment package another jab by Comcast.

Anyone else feel this is a common unethical and deceitful way of Comcast business practices.

 

This is the note on my bill:

 

  • Effective October 27, 2020, StarzEncore, StarzEncore Westerns, StarzEncore Black, and StarzEncore Action will only be available with a subscription to Starz. They will not be included with Digital Preferred/Preferred. For more information about this change, visit xfinity.com/EncoreChanges. Effective October 27, 2020, MoviePlex will no longer be available. 

 

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Silver Problem Solver

Re: Losing all StarzEncore channels and MoviePlex

The Starz/Encore drops were supposed to happen several months ago. That is when Epix and Screenpix were added as replacements. So you have actually had several extra channels.

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Contributor

Re: Losing all StarzEncore channels and MoviePlex

I know the Starz/Encore drop was to happen months ago and I posted my displeasure about it then on this forum. 

But when I agreed to this "contract" I have, it included the Starz/Encore package at no charge so I don't consider this as an "extra" .  I can not recieve EPIX the channel says I have to subscribe of course for a fee, so how is that an "extra". I have received the ScreenPix package since the announcment change but I already stated my opinion the quality of that package. I realize per the contract Comcast can change and alter basically anything at least involving programming without any form of compensation to frustrated customers.

 

Just considering the movie channels I have lost  (not even talking about the issues with WE, WGN, ID. etc..) since my "contract" were MGM, Retro, soon MoviePlex and all Starz/Encore packges. And I now have to pay a fee to recieve TCM.  Not what I would call a fair treatment by Comcast.

 

My post was asking the other customers on this forum if they felt as betrayed as I that a powerful company with millions of customers that could have chosen to take a leadership role, ethically or at least reasonable customer understanding/compassion, but instead opted for the most financial gain regardless of the consquences to the customers.

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Frequent Visitor

Re: Losing all StarzEncore channels and MoviePlex

Yes, I am right there with you...this is really upsetting (but  not surprising at all).  And I am tired of hearing the reply "it is not Comcast who makes these decisions".  So if Comcast doesn't make channel decisions based on customer wants, etc. what good is Comcast?  How does Comcast justify increasing people's bills but removing certain channels to a "higher tier"???  I've been a customer since they were Jones Intercable, but loyalty doesn't count anymore.  Charge for a remote??  My voice remote stopped working, picture freezes, pixels act up on certain channels--but I will refuse to go my local store to change the box (again). 

 

A Message from Tom

 

Hello, I'm Tom Karinshak, Executive Vice President and Chief Customer Experience Officer at Comcast. As a Comcast customer, you are priority number one. We have a dedicated team of employees across the country working hard every day to make sure we deliver the superior experience you deserve. We are here for you. If you have a question or a concern about your service, we have numerous ways you can reach us. Please choose one that's convenient for you and connect with our team.

Read a letter from Tom
 
Hello, Mr. Karinshak, I'm one of the 'priorities'.  I'm looking into my other options away from Comcast; tired of talking with "loyalty representatives" and getting $20.00 discounts--and then channels we've enjoyed are dropped (i.e. channel that was enjoyed and showed "Bewitched", Perry Mason, etc is now the "Jim Bakker" PTL channel)--but hey, I do have three NFL Networks...
 
So, Mr. Karinshak....aside from paying more money, what is YOUR solution (I am not going to call a rep or go to local store)??