It is not fair to customers who are forced to commit to a package for 24 months, yet you can remove channels from that package and lower it's value at will. If you have agreements that expire and are forced to remove channels from packages, then you should add them back ala carte at no cost to the customer.
I agree with your sentiments about the StarzEncore channels. I lost channels that I had for years. (I did not have MoviePlex). Comcast /Xfinity continually manipulates its channel lineup to force people to pay more money for television. This is probably why it continues to lose customers at an alarming rate. I believe C/X is trying to make up its losses on the back of long-time, paying customers.
When I have called about television specials or deals I receive double talk from agents. They repeatedly tell me there is nothing they can do unless I give up channels. I am told I must give up, for example, the ID Channel to reduce my bill. I live in an apartment building. I was told that if moved to another unit in the same building that I would lose the ID channel. There is some dispute between the ID channel and C/X over fees. This is what an agent told me. I told the agent that such a dispute should not be customer's problem.
Television packages and rates should be posted on the company's website. On 11/15/20, I tried to find information about packages and was directed to a screen that said "Sorry".
I have also asked about reduced rates for senior citizens. C/X representatives have told me there are no such things. There should be.
I am a shareholder in this corporation and I do approve of the way C/X has treated me and other customers. They can and should do better.
I hope Tom Karinshak sees this post.
When we lost Starz I did not notice a reduction in my bill.
It seems like ComCast is really not very appreciative of its long time , loyal customers.
I like the ease of using Xfinity instead of streaming, but the day of my cable cutting is comming closer and closer.
and now they are putting a bunch of channels together under Discovery Plus and there is an extra charge for that. Are they serious??? People living under covid restrictions, many not able to work or limited because the business they work for is limited or shut down and now Xfinity and Discover think it is time to raise prices. Ridiculous
lillypad77, I watch a number of the channels under Discovery networks. I keep seeing ads for Discovery Plus which another streaming service. I will not buy into another streaming service. If these channels are only going to be in this streaming service I will be so bummed out. We have lost so many channels. I don't know if I can handle any more. Laurie
I understand completely Laurie. I hope they keep the individual channels and not think we are going to pay additional to see those channels. I for one will take the final step and talk to one of my grandchildren about getting set up with another company.
I've never said this before but I may have to spend my TV entertainment money elsewhere after about 20 years. Comcast just jacked up my bill $32 per month, it's over $250 now. Said it was end of promotion. I didn't realize I had a promotion. Is everything at Comcast a promotion? And when you get to the end, up goes your bill...AGAIN......and AGAIN. After having the good channels moved and removed constantly and then increasing fees. Who is in charge of this company? Whomever you are, it is obvious you don't care about your customers!
I had Starz in my package but it was taken away. Starz is still available but I would have to pay more to get it back. I didn't get any discount when they took it away but I have to pay more to get it back.
tired of less 4 more
Biff, we are considering dropping comcast tv and getting hulu and Discovery plus if things seem to keep going in this direction. We get a lot of channels we never use and the new movie channels are nothing we watch. Taking away TCM was a loss to us but I would gladly learn to stream all this other stuff. We have smart tvs so it would be easy to do I believe. And the price would be much much lower. When things like cable tv have made themselves into a monopoly they think we are stuck with them and they can do what they want. Now that new services are here we can start picking things we want. At Christmas our children and grandchildren are going to talk to us about our options.