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Keep getting request to subscribe to HD every time I change channels

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New Poster

Keep getting request to subscribe to HD every time I change channels

I do not want to subscribe to more costly HD services.  However, every time I change channels, I get asked to do so.  Can I turn this bothersome request off? 

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Diamond Problem Solver

Re: Keep getting request to subscribe to HD every time I change channels

https://www.xfinity.com/support/articles/x1-auto-tune-to-hd-channels

I am a Retired Official Comcast Employee
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New Poster

Re: Keep getting request to subscribe to HD every time I change channels

Thanks for the quick response.  However, the answer showed me where the setting should be, but it was telling how to auto-tune to HD when available.  My issue is that it keeps asking me to subscribe to HD every time I change channels, and I don't want to subscribe.  How can I tell xfinity I don't want to be asked each time?

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Diamond Problem Solver

Re: Keep getting request to subscribe to HD every time I change channels

If you turn the setting to off, you should be staying on the SD channels, if it’s on you’ll be sent to the HD equivalent and get the message.

I am a Retired Official Comcast Employee
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