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Jade channel disappeared on March 31st 2020

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New Poster

Jade channel disappeared on March 31st 2020

Hi

 

Anyone else have this problem? I have the Jade channel premium channel but it disappeared today.

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New Poster

Re: Jade channel disappeared on March 31st 2020

I also have the same issue, been trying to refresh the system to see if it helps.

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Diamond Problem Solver

Re: Jade channel disappeared on March 31st 2020

Do either of you have X1 boxes?

I am a Retired Official Comcast Employee
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New Poster

Re: Jade channel disappeared on March 31st 2020

I just spoke with a customer service rep and they said to try channel 3150 for Jade. For some reason they changed it without notifying anyone. Hope that works for everyone.

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New Poster

Re: Jade channel disappeared on March 31st 2020

Yes they sent an email to your xfinity account which if you're like me, never use or check. They moved all international channels over to a new 4 digit channel.  If you can't get in because your equipment only takes 3 digits, you can use the microphone button on your remote to voice remote in and say the channel numbers.  So press and say "3150" for Jade.

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New Poster

Re: Jade channel disappeared on March 31st 2020

Don't need to refresh system (which i did) - just need to use voice remote to say new channel number

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New Poster

Re: Jade channel disappeared on March 31st 2020

Thank you. They did indeed move it to channel to 3150.