New Poster
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2 Messages
Jade channel disappeared on March 31st 2020
Hi
Anyone else have this problem? I have the Jade channel premium channel but it disappeared today.
New Poster
•
2 Messages
Hi
Anyone else have this problem? I have the Jade channel premium channel but it disappeared today.
Accepted Solution
AAub
New Poster
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2 Messages
5 years ago
Yes they sent an email to your xfinity account which if you're like me, never use or check. They moved all international channels over to a new 4 digit channel. If you can't get in because your equipment only takes 3 digits, you can use the microphone button on your remote to voice remote in and say the channel numbers. So press and say "3150" for Jade.
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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Szetoe
New Poster
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2 Messages
5 years ago
I also have the same issue, been trying to refresh the system to see if it helps.
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Szetoe
New Poster
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2 Messages
5 years ago
I just spoke with a customer service rep and they said to try channel 3150 for Jade. For some reason they changed it without notifying anyone. Hope that works for everyone.
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AAub
New Poster
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2 Messages
5 years ago
Don't need to refresh system (which i did) - just need to use voice remote to say new channel number
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nyinsf
New Poster
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2 Messages
5 years ago
Thank you. They did indeed move it to channel to 3150.
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