Jade channel disappeared on March 31st 2020

[nyinsf]

Hi

Anyone else have this problem? I have the Jade channel premium channel but it disappeared today.

[Szetoe]

I also have the same issue, been trying to refresh the system to see if it helps.

[CCAndrew]

Do either of you have X1 boxes?

[Szetoe]

I just spoke with a customer service rep and they said to try channel 3150 for Jade. For some reason they changed it without notifying anyone. Hope that works for everyone.

[AAub · Accepted solution]

Yes they sent an email to your xfinity account which if you're like me, never use or check. They moved all international channels over to a new 4 digit channel.  If you can't get in because your equipment only takes 3 digits, you can use the microphone button on your remote to voice remote in and say the channel numbers.  So press and say "3150" for Jade.

[AAub]

Don't need to refresh system (which i did) - just need to use voice remote to say new channel number

[nyinsf]

Thank you. They did indeed move it to channel to 3150.