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Is there any way to get real support? Problem with 1 channel

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Is there any way to get real support? Problem with 1 channel

Has anyone found a way to get real technical support from Comcast these days? They seem now to limit everything to automated responses to established categories. We are having a problem with a premium channel (668 WKTV) having no picture or sound, while all else is fine. This does not fit any of their categories so I have not been able to figure a way to actually talk to anyone at Comcast about my particular problem. They seem to have no live person support at all anymore.

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Re: Is there any way to get real support? Problem with 1 channel

I figured out how. I went to Billing. Billing has live people working during the pandemic. I asked for a credit on my bill since it was saying our premium channel was not available. They gave me a credit for a one-month cost. But then they went to to provide me support. They refreshed it and got me back the Channel.

 

If you have a problem that doesn't fit the standard questions the automated Support system has,  go to Billing and connect with their support. Technical Support seems to be totally automated with no actual people working. But Billing always has people working.