New Poster
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5 Messages
Intermittent Audio Dropouts
I have been having audio dropouts for a while now. Video is fine, but the audio just drops for a second or so every few minutes... I have recently changed the box feeding the Kitchen TV (Vizio D241-F) to an XiD, but still have the issue. The X1 DVR is an Arris MX011ANM (XG1v3?).
Any thoughts/ideas/suggestions would be greatly appreciated...
Rustyben
Expert
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24.6K Messages
5 years ago
more information needed. is the DVR connected directly to the TV and are you using the TV's speakers? or do you have a sound bar/receiver?
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JeffN23
New Poster
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5 Messages
5 years ago
Yes, using the TV speakers.
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Rustyben
Expert
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24.6K Messages
5 years ago
sounds like a TV audio issue. I have a new roku ONN TV that garbled sound then sound left. did a system restart via menu and the problem cleared. You might want to swap HDMI calbes and if possible use a different input HDMI port on the TV (don't use ARC for input).
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JeffN23
New Poster
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5 Messages
5 years ago
No audio dropout on the Music Choice channels.
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XfinityAmira
Official Employee
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4.2K Messages
5 years ago
Hello @JeffN23, thanks for reaching out to our Digital Care Team on our Forums page. I can definitely imagine how inconvenient and frustrating it is to have the sound intermittently drop out while watching. We would be more than happy to further assist.
@Rustyben provided some great suggestions to help correct this issue. Did you happen to have the opportunity to perform a system restart via the menu on your TV? Or swap the HDMI cables, and or use a different input HDMI port on the TV?
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