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Help missing channels

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New Poster

Help missing channels

Some channels out of the blue disapered of line up , comcast claim that I have an outage , when I dont . couple channels just vanished from line up and the error message is saying to subcribe for these channels whrn they are inclued in my plan ?

Lost too much time on the phone with comcast, the rep gav me $5 credit when can help and teeling me there is an outgae in my area , when its not . Dont know waht to do? 

Bills paid account current indicated , no change on my plan , but can;t get access to what I ma paying for ?  

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Diamond Problem Solver

Re: Help missing channels

And those channels are....?

I am a Retired Official Comcast Employee
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New Poster

Re: Help missing channels

not sure about that person. But i have not been able to get CNN, MSNBC, ESPN. 

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Regular Visitor

Re: Help missing channels

Same issue...I was getting CNN, but not MSNBC, and channels were taking awhile to load...MSNBC never loaded.  I just completed a system refresh and that seemed to resolve the issues.  I have MSNBC now.  Good luck!

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New Poster

Re: Help missing channels

I am having the same problem. I am missing most of my channels (cnn, tbs, tnt, Comedy Central, hbo, and the list goes on), which started today. Been on the phone with different reps since 5:30pm with no solution. If I go to On Demand it says I need to subscribe to the channel. I have Preferred + with hbo and showtime, so I know I have these channels. Also when I tried to sign into hbo on my phone it wanted me to add hbo to my subscription. Any help would be greatly appreciated.

Just found out I can access most of the missing channels in the guide under favorites, but Free to Me shows way less then I should be getting.
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New Poster

Re: Help missing channels

watching "ready player one" free movie through on demand, from TNT channel, paused movie to put child to bed, now says I need to upgrade my subscription, but account is current and can still watch programming on TNT, rebooted box twice
Missing a lot of free movies too
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New Poster

Re: Help missing channels

Ok. This is what happened to me. I had tried everything. System refresh, unplug, send signal, etc. was on the chat assistant and also phone support. Nothing. Fed up I unplugged and headed to the local store to get a new box and it was closed! ☹️ So I came home plug it al back in and walla it worked! I have no idea. But it was disconnected completely for 3 hours. Good luck!
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New Poster

Re: Help missing channels

My travel channel is missing it says I need a subscription xfinity has no idea how to fix it I tried everything they said nothing worked I talk to them and tech support so many times it's rediculous
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New Poster

Re: Help missing channels

I want Paramount
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Contributor

Re: Help missing channels

I'm missing more channel than I can type out.  Getting worse day by day.   I watch FX hd a lot and it's gone.  FOX news is gone.  SYFY is gone .................................................................   Comcast has no idea what is wrong ???

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Regular Visitor

Re: Help missing channels

Updating to say that this is an ongoing issue. System reset fixes it, but I’ve had to do a reset several times in the past 2 weeks, which is not very convenient as it takes 10-20 minutes each time.
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Contributor

Re: Help missing channels

I've done many system resets and refreshes without any luck.  This is the error I get

IMG_0166.JPG
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Silver Problem Solver

Re: Help missing channels

That code means it is a signal issue. The signal to that box is too weak or noisy for it to tune into some of the channels.

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Contributor

Re: Help missing channels

Thank YOU!   I found the problem and it's fixed 😉