Community Forum

Hallmark channel frozen

Highlighted
New Poster

Hallmark channel frozen

Last year Hallmark Movies and Mysteries channel didn't work.  The video was broken and no audio but the hallmark channel worked fine.  This year I watched 1 or 2 nights of the Hallmark channel and then tried movies and mysteries.  I was surprised to see movies and mystery worked.  But now the Hallmark channel doesn't work.  If I switch to the Hallmark channel, the screen looks like the previous channel (whatever channel I was on) but frozen and pixelated.  No audio-- just like movies and mystery last year!  Please fix before Thanksgiving!

Highlighted
Diamond Problem Solver

Re: Hallmark channel frozen

Channels come in on different frequencies, it doesn’t matter that they’re both Hallmark. Something is impeding the frequency Hallmark channel uses. Check all your connections are tight and in good repair, remove any unnecessary splitters, and possibly have a tech out to troubleshoot further

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
New Poster

Re: Hallmark channel frozen

This happens all the time. I have new cables and I'm not paying a tech.
Highlighted
Diamond Problem Solver

Re: Hallmark channel frozen

New cables doesn’t mean much if the signal is bad on that channel’s frequency. If you have a tech out, it’s only a service charge if the fix is inside your house.

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!